Esmeralda Guerrero
Bakersfield,CA
Summary
Experience on-site property manager with over 20 years of experience overseeing affordable housing, tax credit, and multifamily communities. Proven expertise in property operations, leasing, resident relations, rent collection, compliance, maintenance coordination, vendor management, and financial reporting. Skilled in determining resident eligibility through income calculations and recertifications in accordance with California Tax Credit Allocation Committee (CTCAC), Low-Income Housing Tax Credit (LIHTC) and Fair Housing requirements. Proficient in property management software platforms including Yardi and Real Page.
Overview
15
15
years of professional experience
1
1
Certification
Work History
On-Site Property Manager
Positive Investments Inc.
Bakersfield, California
06.2025 - Current
- Managed daily operations of the property ensuring compliance with company policies, fair housing regulations, and lease agreements.
- Conducted leasing activities including property tours, applicant screening, move-ins, move-outs, and resident retention efforts.
- Determine applicant eligibility by conducting income calculations and asset verifications in accordance with California Tax Credit Allocation Committee (CTCAC) maximum income limits and program compliance requirements.
- Processed annual recertifications by verifying household income, assets, and supporting documentation to ensure continued program eligibility.
- Utilize Yardi Property Management Software to manage resident accounts, process rent collection, track work orders, maintain tenant records, and document all properly related transactions and activities.
- Investigated and resolved resident concerns, lease violations, complaints, and disputes while maintaining positive resident relations.
- Perform routine property inspections to ensure compliance with safety standards, property appearance/curb appeal, housekeeping requirements, and community policy.
- Prepared reports related to occupancy, rental income, delinquencies, maintenance activities, and property performance.
- Collaborated with contractors, vendors, and service providers to oversee landscaping, repairs, improvements, and renovation projects.
- Assisted with budgeting processes by monitoring expenses, reviewing invoices, and controlling operating costs.
On-Site Property Manager
CFY Development
Bakersfield, California
09.2011 - 06.2025
- Successfully transitioned property operations through an ownership change, ensuring continuity or resident services, compliance requirements, financial records, and daily operations.
- Managed daily operations of the property ensuring compliance with company policies, fair housing regulations, and lease agreements.
- Conducted leasing activities including property tours, applicant screening, move-ins, move-outs, and resident retention efforts.
- Determine applicant eligibility by conducting income calculations and asset verifications in accordance with California Tax Credit Allocation Committee (CTCAC) maximum income limits and program compliance requirements.
- Processed annual recertifications by verifying household income, assets, and supporting documentation to ensure continued program eligibility.
- Utilize Real Page Property Management Software to manage resident accounts, process rent collection, track work orders, maintain tenant records, and document all properly related transactions and activities.
- Investigated and resolved resident concerns, lease violations, complaints, and disputes while maintaining positive resident relations.
- Perform routine property inspections to ensure compliance with safety standards, property appearance/curb appeal, housekeeping requirements, and community policy.
- Prepared reports related to occupancy, rental income, delinquencies, maintenance activities, and property performance.
- Collaborated with contractors, vendors, and service providers to oversee landscaping, repairs, improvements, and renovation projects.
- Assisted with budgeting processes by monitoring expenses, reviewing invoices, and controlling operating costs
Education
High School Diploma -
Gilroy High School
Gilroy, CA05-1992
Skills
- Property management
- Yardi software
- Real Page software
- Leasing operations
- Conflict resolution
- Team collaboration
- Energy efficiency
- Punctuality and work ethic
- Time management
- Resident retention
- Tax Credit certified
- Self-Directed
Languages
Spanish
Native/ Bilingual
Certification
- Fair Housing Education Seminar 2011, 2012, 2013, 2015, 2025
- Basic Compliance Monitoring Workshop 2015
Timeline
On-Site Property Manager
Positive Investments Inc.
06.2025 - Current
On-Site Property Manager
CFY Development
09.2011 - 06.2025
High School Diploma -
Gilroy High School