Esmeralda Hernandez
Perris
Summary
Medical Assistant/Admission coordinator with 15 years of experience in patient care and administrative support, skilled in EHR management, phlebotomy, and bilingual communication, committed to delivering comprehensive healthcare solutions.
Overview
17
17
years of professional experience
Work History
Admirative Coordinator
Temecula Valley Day Surgery
Murrieta
01.2024 - 03.2026
- Coordinated new patient intake process, ensuring all paperwork and information were completed accurately and promptly.
- Answered and managed incoming calls daily on a multi-line phone system, ensuring efficient communication between patients and staff.
- Processed faxes and emails, ensuring organized electronic medical records by accurately scanning and maintaining patient documents.
- Processed medical records request.
- Obtained prior approval from Office Manager for any financial payment changes.
- Communicated end-of-shift updates with teammates, other departments, and leadership to ensure outstanding duties were addressed and maintain a positive customer experience.
- Verified patient admission type and ensured accuracy with physician orders, making corrections as needed.
- Assisted with surgery scheduling as needed to support efficient patient care.
- Oversee Quality and Performance Improvement (QIPI) reports and audits, ensuring continuous monitoring, accurate reporting, and timely escalation of issues to management.
- Manage medical records, ensuring timely completion of charts and record requests; obtain, organize, and scan documents into the EMR system.
- Verify service authorization requirements with Health Plans or Medical Groups and ensure required pre-approvals are obtained from insurance providers.
- Notify patients 1–2 days prior to services regarding co-pay amounts and financial responsibilities.
- Assist Reception and Front Office staff with patient check-ins.
- Calculate patient financial responsibility and complete associated paperwork at time of service.
- Determine patient liability and forward estimates to billing for processing.
- Collect co-pays upon patient arrival and reconcile cash balances.
Medical Assistant
Crown Surgery Medical Group
Murrieta
01.2009 - 01.2024
- Managed daily care for patients in a fast-paced environment by prioritizing care according to acuity and scheduling procedures efficiently.
- Prepared and sanitized treatment rooms daily for patient examinations, ensuring compliance with infection control protocols.
- Cleaned and sterilized instruments and properly disposed of contaminated supplies following OSHA guidelines.
- Assisted physicians by providing instruments during patient examinations and performing key tasks such as administering injections, conducting phlebotomy, measuring vital signs, changing dressings, and removing sutures.
- Conducted preventive maintenance on 10+ emergency equipment items monthly, ensuring they remained fully operational for timely emergency response.
- Provided patient and family education on medication management and post-operative care during weekly consultations.
- Entered and retrieved patient data daily using the Cerner EHR system, ensuring accuracy in patient records.
- Answered calls on a multi-line phone system and managed document organization using fax and copy machines.
- Translating for multiple physicians.
Education
Medical Assistant -
Kaplan College
Riverside, CACertification - Phlebotomy
California Phlebotomy School
Murrieta, CAHigh School Diploma - General Education
Norte Vista High School
Riverside, CASkills
- Patient Education
- Venipuncture/Injections
- Sterile technique/Autoclave
- Strong Verbal Communication
- Organization
- Dependability
- Time Management
- Bilingual in Spanish
- BLS CPR/AED Certified
- Prime Clinic
- HST Live
- Cerner
- Eclinicalworks
Timeline
Admirative Coordinator
Temecula Valley Day Surgery
01.2024 - 03.2026
Medical Assistant
Crown Surgery Medical Group
01.2009 - 01.2024
Certification - Phlebotomy
California Phlebotomy School
High School Diploma - General Education
Norte Vista High School
Medical Assistant -
Kaplan College