Esmeralda Herrera
Hammond,IN
Overview
3
3
years of professional experience
Work History
Phlebotomist/Media Assistant
Oak Street Health Clinic
Hammond, IN
12.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Experienced in collecting specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Performed quality control tests on collected specimens.
- Prepared and packaged specimens for courier transport.
Education
Some College (No Degree) - Medical Assisting
Everest College
Merrillville, IN05-2005
GED -
Hammond Area Career Center
Hammond, IN06-2004
Skills
- Paperwork Processing
- Blood Collection
- Specimen Preparation
- Infection Control
- Data Entry
- Venipuncture
- Quality Control
- Patient Care
- Health Education
- Medical Records Management
- Medical Terminology Knowledge
- HIPAA Compliance
- Specimen Handling
- Communication Abilities
- Diagnostic Testing
- Sanitation and Sterilization
- Patient Support
Timeline
Phlebotomist/Media Assistant
Oak Street Health Clinic
12.2020 - Current
Some College (No Degree) - Medical Assisting
Everest College
GED -
Hammond Area Career Center