Zarina Persinger
Springfield,TN
Summary
Highly motivated professional with more than 10 years of diverse experience. Reliable and service-centric nurse with excellent patient care skills and graphics obtained through five years of experience as a certified nursing assistant for the state of Tennessee Compassionate and technically trained to care for patients in various healthcare settings . BLS and CPR certification Demonstrated customer service and team leadership skills. Well organized, committed to professionalism and capable of performing multiple tasks effectively. Results oriented, team player with excellent interpersonal skills. Used to work in fast-paced environments with the ability to think quickly and handle difficult situations successfully. Proven history of reliability and responsibility. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Phlebotomist/Lab Assistant
PST LabCorp
10.2021 - 07.2022
- Take blood samples from the patients, Labe sending to the medical laboratory set up the testing room, guide patients through the process, documents the results in the patient record.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Certified Medical Assistant
Ascension
08.2019 - 10.2021
- I work whit adults and children, administer vaccine, draw blood, prepare the patient for a procedure such as Pap smear or IUD insertion,OB,take blood pressure, INR.A1c, I also document in the patient chart
- During the pandemic, I did work at home, called patients to reschedule their appointments with the medical provider, I also did refills of their medications, and patient referrals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Medical Assistant
Centennial Healthcare
01.2017 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
CNA - Certified Nursing Assistant
NHC Homecare
05.2015 - 01.2017
- Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care
- Assist nurse with care of residents
- Measure and record patient vital signs
- Assist with restorative care
- Transport residents to appointments
- Build a relaxing environment for resident and family members.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported needs of 18+ residents under long-term care.
Human Resources Assistant
Smx Staffing
04.2013 - 01.2015
- Conduct interviews, orientation, background checks, and utilize database of candidates to call and qualify applicants for employment and fill open job positions
- Oversee current employee attendance payroll processing
- Other duties as assigned.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Supported development of performance management systems, aligning employee objectives with company goals.
- Monitored and analyzed employee satisfaction survey results.
- Created job descriptions on boards for vacant jobs.
Customer Service Representative
Clinic Hispanic La Paz
02.2011 - 03.2013
- I was responsible for successfully managing large amounts of inbound and outbound calls
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Case Coordinator
Metro parks And Recreations
03.2009 - 01.2011
- Teach Hispanic families with diabetic and obese children about nutrition and how to apply insulin.
- Managed over 30 assigned cases and projects in 2010.
Dental Receptionist
Natural Dent
12.1985 - 08.2000
- Greeting patients as they arrive and answering the phones
- Scheduling and cancelling patient appointments
- Dental Charting and Treatment Planning
- Completing and filing insurance forms and dental billing records
- Managing office inventory and supplies
- Handling test results including x-rays.Office duties including document filing, scanning, and creation
- Answered phone calls and messages for 60-physician dental medical facility, scheduling appointments, and handling patient inquiries.
Education
Some College (No Degree) -
Skills
- HIPAA
- Phlebotomy
- Epic
- Customer Service
- Customer Service Skills
- Medical Billing
- ICD-10
- Microsoft Excel
- Hospital experience
- Time management
- Excel
- Vital signs
- Typing
- Billing
- Blood sampling
- Cna Certified
- Patient service
- Outlook
- Anatomy knowledge
- Venipuncture
- Medical Terminology
- Organizational Skills
- Dental Receptionist
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Order Processing
State
TN
Zip
37172
City
Springfield
Languages
Spanish
Native or Bilingual
Certification
- CCMA - Certified Clinical Medical Assistant
Additional Information
BLS american heart association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Eclinicworks,athenahealth,tennis
Timeline
Phlebotomist/Lab Assistant - PST LabCorp
10.2021 - 07.2022
Certified Medical Assistant - Ascension
08.2019 - 10.2021
Medical Assistant - Centennial Healthcare
01.2017 - 06.2019
CNA - Certified Nursing Assistant - NHC Homecare
05.2015 - 01.2017
Human Resources Assistant - Smx Staffing
04.2013 - 01.2015
Customer Service Representative - Clinic Hispanic La Paz
02.2011 - 03.2013
Case Coordinator - Metro parks And Recreations
03.2009 - 01.2011
Dental Receptionist - Natural Dent
12.1985 - 08.2000
Rosa De Santa Maria - Some College (No Degree),
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