Esmeralda Ibarra
Montclair,CA
Summary
Highly proactive manager with 4 years of experience in team leadership & customer satisfaction, while actively being a student nurse, working towards earing a degree in bachelor's of science in nursing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
08.2020 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Junior Volunteer
Pomona Valley Hospital Medical Center
05.2018 - 08.2020
- Directed & aided visitors & patients when entering the main lobby
- Discharged patients down to the main lobby
- Aided staff in the NICU by conducting any duties within accepted capabilities
- Aided staff in Labor & Delivery, Postpartum unit by addressing needs of patients, restocking rooms, passing out meal trays, discharging patients, & helping with admin when needed.
- Upheld the core values of PVHMC by setting an exemplary example of a volunteer
Education
Associate of Science - Licensed Vocational Nurisng
American Career College
Ontario, CA12.2024
High School Diploma -
Montclair High School
Montclair, CA05.2020
Skills
- Operations Management
- Conflict Resolution Techniques
- Interpersonal skills
- Critical Thinking and Judgment
- Microsoft applications skills
- Time Management
- Active Listening abilities
- Communication strategies
Certification
- Hospital Fire & Life Safety Certified - 2027
- BLS Card - 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Raising Cane's
08.2020 - Current
Junior Volunteer
Pomona Valley Hospital Medical Center
05.2018 - 08.2020
Associate of Science - Licensed Vocational Nurisng
American Career College
High School Diploma -
Montclair High School
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