Esmeralda Ibarra
Montclair,CA
Summary
Highly proactive manager with 4 years of experience in team leadership & customer satisfaction, while actively being a student nurse, working towards earing a degree in bachelor's of science in nursing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
Glendora, CA
08.2020 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Junior Volunteer
Pomona Valley Hospital Medical Center
Pomona, CA
05.2018 - 08.2020
- Directed & aided visitors & patients when entering the main lobby
- Discharged patients down to the main lobby
- Aided staff in the NICU by conducting any duties within accepted capabilities
- Aided staff in Labor & Delivery, Postpartum unit by addressing needs of patients, restocking rooms, passing out meal trays, discharging patients, & helping with admin when needed.
- Upheld the core values of PVHMC by setting an exemplary example of a volunteer
Education
Associate of Science - Licensed Vocational Nurisng
American Career College
Ontario, CA12.2024
High School Diploma -
Montclair High School
Montclair, CA05.2020
Skills
- Operations Management
- Conflict Resolution Techniques
- Interpersonal skills
- Critical Thinking and Judgment
- Microsoft applications skills
- Time Management
- Active Listening abilities
- Communication strategies
Certification
- Hospital Fire & Life Safety Certified - 2027
- BLS Card - 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Raising Cane's
08.2020 - Current
Junior Volunteer
Pomona Valley Hospital Medical Center
05.2018 - 08.2020
Associate of Science - Licensed Vocational Nurisng
American Career College
High School Diploma -
Montclair High School