Diana Macias
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
OUT REACH SPECIALIST
Premier Medical Group
06.2022 - Current
- ECM-TOC OUTREACH SPECIALIST FOR PVMG
- OUTREACHED TO ELIGIBLE MEMBERS WITH KKFHC INSURANCE FOR ECM-TOC.
- BREIFLY EXPLAINED THE PROGRAM TO QUALIFYING MEMBERS AND INTRODUCED THE BENEFITS OF THE PROGRAM
- MADE SURE MEMBERS ARE BEING DIRECTED TO CASE MANAGERS FOR FUTHER ASSISTANCE WITH INITIAL APPOINTMENT FOR PROGRAM
Phone Operator
Premier Medical Group
06.2022 - 05.2023
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Answering and directing phone calls.
- Scheduling appointments with physician's offices and with patients.
- Providing and explaining necessary paperwork to the patients for processing scheduled appointment or walk-in appointment
- Utilizing provided computer and software to input information and record all visits
Receptionist
Premier Medical Group
02.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- collective co- pay
- Verifying eligibility
CSR Representative
Quest Imaging Adventist Health
03.2007 - 06.2011
- Register and greet patients in a manly matter
- Take patients insurance information
- collective co-pay
- Direct patients to department
- translate for speaking Spanish patients
- made sure all patients demographic matched the referral
Receptionist/Medical Records
Southwest Urgent Care
02.2002 - 06.2003
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Helped filled out immigration forms.
- Filling numerical and alphabetical order.
- Print patients medical records.
Receptionist
Zacualco Medical Group
11.1999 - 01.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Verifying eligibility
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Receptionist
Clinica El Salvador
03.1997 - 07.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Huntington Park High School
Los Angeles, CA06.1989
Skills
- medical records
- outreach specialist
- bilingual
- customer service
- medical office experience
- computer skills
- EMR systems
- CSR representatives
- phone operator
- teamplayer
- friendly
- positive attitude
Timeline
OUT REACH SPECIALIST
Premier Medical Group
06.2022 - Current
Phone Operator
Premier Medical Group
06.2022 - 05.2023
Receptionist
Premier Medical Group
02.2020 - 01.2022
CSR Representative
Quest Imaging Adventist Health
03.2007 - 06.2011
Receptionist/Medical Records
Southwest Urgent Care
02.2002 - 06.2003
Receptionist
Zacualco Medical Group
11.1999 - 01.2001
Receptionist
Clinica El Salvador
03.1997 - 07.1998
High School Diploma -
Huntington Park High School
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