Esmeralda Jimenez
San Pedro,CA
Summary
Compassionate Patient Care Technician with a proven track record at House Hearing Institute, excelling in patient advocacy and clinical training. Skilled in data collection and maintaining HIPAA compliance, I enhance patient satisfaction through effective communication and attention to detail, ensuring a supportive environment for all patients.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
House Hearing Institute
04.2024 - Current
- Assisted patients with hearing assessments and provided support during audiological evaluations.
- Maintained cleanliness and organization of patient care areas to ensure a welcoming environment.
- Collaborated with audiologists to prepare equipment and materials for patient consultations.
- Educated patients on hearing aid usage and maintenance, enhancing overall satisfaction with services.
- Documented patient interactions and updated records accurately in electronic health systems.
- Scheduled appointments and coordinated follow-up care, improving operational efficiency within the clinic.
- Reduced stress for patients and families through effective communication and empathetic support.
- Took account of all incoming and outgoing mail
Floor Coordinator
American Airlines
08.2022 - 03.2024
- Coordinated daily operations to ensure timely aircraft departures and arrivals.
- Collaborated with team members to streamline passenger boarding processes.
- Implemented safety protocols, enhancing compliance with industry regulations.
- Assisted in resolving customer inquiries, improving overall satisfaction ratings.
- Managed temperature and alcohol logs in AA lounges
Education
High School Diploma -
Hemet High School
Hemet, CASkills
- Patient observation
- Patient services
- Data collection
- Clinical training
- Team collaboration
- Compassionate care
- Patient advocacy
- HIPAA compliance
- Attention to detail
Timeline
Patient Care Technician
House Hearing Institute
04.2024 - Current
Floor Coordinator
American Airlines
08.2022 - 03.2024
High School Diploma -
Hemet High School