Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Esmeralda Lazo

Harvey,IL

Summary

Professional with robust experience in admissions management. Proven ability to drive enrollment growth and implement strategic initiatives to enhance admissions process. Strong focus on team collaboration, effective communication, and adaptability to dynamic environments. Known for exceptional organizational skills, leadership, and commitment to achieving measurable results.

Overview

6
6
years of professional experience

Work History

Admissions Director

ALIYA Healthcare
05.2022 - Current
  • Manage the admissions department from start to finish for all new patients and ensure that everything is completed thoroughly.
  • Answer all outlier referrals within 30 minutes and ensure that the social worker has a yes or no answer.
  • Complete all reports required for the week
  • Answer incoming calls for potential patients and ensure the facility is selected
  • Complete tours of the facility

Costumer Service Representative

Family Christian Health Center
06.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Complete over 10 calls a day to current and previous customers asking them about their experience
  • Round throughout the building

Admissions Associate

BRIA Health Services
06.2018 - 05.2021
  • Assist the admissions director with any tasks
  • Complete contracts for all new admissions
  • Ensure that admission contracts have a completion rate of 80% and above
  • Developed and maintained business relationships with potential patients

Education

Bachelors - Business Administration

Saint Xavier University
Chicago, IL
12-2025

Associate in Arts (AA) - General Studies

South Suburban College
South Holland, IL
12.2021

High school diploma or GED - High School

Thornton Township High School
Harvey, IL
05.2018

Skills

  • Microsoft 365
  • Customer service
  • Insurance Verification
  • Medical terminology
  • Communication skills
  • EHR systems
  • EMR Systems
  • HIPAA
  • Point-Click Care
  • Sales experience
  • Instructional planning

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Admissions Director

ALIYA Healthcare
05.2022 - Current

Costumer Service Representative

Family Christian Health Center
06.2021 - 04.2022

Admissions Associate

BRIA Health Services
06.2018 - 05.2021

Associate in Arts (AA) - General Studies

South Suburban College

High school diploma or GED - High School

Thornton Township High School

Bachelors - Business Administration

Saint Xavier University

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Esmeralda Lazo