Esmeralda Lopez
Los Angeles,CA
Summary
Successful Client Service Representative with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Client Service Representative
VCA West Los Angeles Animal Hospital
Los Angeles , CA
2021.11 - Current
- Helped large volume of customers every day with positive attitude.
- Checked in Clients coming in through emergency and appointments
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
Runner
VCA West Los Angeles Animal Hospital
Los Angeles , CA
2021.08 - 2021.11
- Greeted guests in with friendliness and professionalism.
- Collected animal waste produced in lobby and discarded in trash or approved receptacles.
- Assisted CSR's with grabbing pets coming in through emergency and for drop offs
- Scanned in important documents into client accounts
- Communicated with pet owners about concerns
- Brought out medication for Clients
- Assisted Vet Techs with restraining, weighing, and preparing kennels for patients
Sales Floor Associate Cashier
Big Lots
Alhambra , CA
2020.07 - 2021.03
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Target
Alhambra , CA
2019.11 - 2020.03
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Associates in Progress - Animal Science
East Los Angeles College
Monterey Park, CA06.2023
High School Diploma -
Theodore Roosevelt High School
Los Angeles, CA06.2019
Skills
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Responding to Difficult Customers
- Creative Problem Solving
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Client Service Representative
VCA West Los Angeles Animal Hospital
2021.11 - Current
Runner
VCA West Los Angeles Animal Hospital
2021.08 - 2021.11
Sales Floor Associate Cashier
Big Lots
2020.07 - 2021.03
Cashier
Target
2019.11 - 2020.03
Associates in Progress - Animal Science
East Los Angeles College
High School Diploma -
Theodore Roosevelt High School
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