Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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ESMERALDA MARISCAL

Long Beach

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Republic Master Chefs
04.2007 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Dietary Aide

Alamitos Belmont Rehabilitation Hospital
04.2005 - 04.2006
  • A person responsible for cooking meals for medical patients and older people
  • The duties include preparing and cooking food dishes, delivering food to particular patients and assisting the kitchen staff in maintaining a clean, sanitary workplace

Education

High School -

Wilson High School
06.2007

Skills

  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Customer relations
  • Computer proficiency
  • Complaint resolution
  • Product knowledge
  • Order processing
  • Paperwork processing
  • Adaptability
  • Communication

Personal Information

Age: 35

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Republic Master Chefs
04.2007 - Current

Dietary Aide

Alamitos Belmont Rehabilitation Hospital
04.2005 - 04.2006

High School -

Wilson High School

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ESMERALDA MARISCAL