Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Esmeralda Marquina

Winston Salem,NC

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and employee training. Proven ability to enhance team performance and operational efficiency through effective staff supervision and conflict resolution. Committed to maintaining regulatory compliance while fostering a positive work environment and ensuring exceptional service quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
08.2019 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Pharmacy Technician

Walgreens Boots Alliance
07.2017 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Cashier

Walgreens
07.2017 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Intermediate Certificate - Language Interpretation And Translation

Forsyth Technical Community College
Winston-Salem, NC

Ged -

West Forsyth Highschool
Clemmons, NC
06.2017

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Rules enforcement
  • Performance improvement
  • Staff motivation
  • Operations monitoring
  • Loss prevention
  • Staff development
  • Regulatory compliance
  • Industry expertise
  • Coaching and mentoring
  • Operations management
  • Crew coordination
  • Inventory management
  • Quality control
  • Conflict management
  • Relationship management
  • Staff onboarding
  • Daily reporting
  • Knowledge sharing
  • Employee evaluation
  • Resource allocation

Languages

Spanish
Native or Bilingual

Certification

  • First Aid/CPR Certified

Timeline

Shift Lead

Walgreens
08.2019 - Current

Pharmacy Technician

Walgreens Boots Alliance
07.2017 - Current

Cashier

Walgreens
07.2017 - 08.2019

Intermediate Certificate - Language Interpretation And Translation

Forsyth Technical Community College

Ged -

West Forsyth Highschool

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Esmeralda Marquina