Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Martinez

Chula Vista,CA

Summary

Achieved significant efficiency improvements and customer satisfaction enhancements as a Sales and Service Representative at JPMorgan Chase. Expert in product and service knowledge, I excel in client service, ensuring tailored solutions and proactive support. My approach led to successful deal closures and service quality advancements, showcasing my ability to blend technical skills with exceptional customer care.

Overview

17
17
years of professional experience

Work History

Salesperson/Business Owner

Scan Copy US
San Diego , CA
10.2013 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

Sales and Service Representative

JPMorgan Chase
11.2007 - 08.2013
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.

Education

High School Diploma -

Mission Bay High School
San Diego, CA
1999

Skills

  • Product and service knowledge
  • Customer Service
  • Client Service
  • Product and Service Sales

Languages

Spanish
Native or Bilingual

Timeline

Salesperson/Business Owner

Scan Copy US
10.2013 - Current

Sales and Service Representative

JPMorgan Chase
11.2007 - 08.2013

High School Diploma -

Mission Bay High School

Similar Profiles

CREATE PROFILE
Esmeralda Martinez