Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda M Castro

Tampa,Fl

Summary

Results-driven professional with extensive experience in customer service, sales, technical support, specializing in mobile devices and hands-on services. Skilled in money handling and thriving in fast-paced work environments, with a proven ability to deliver exceptional results and closing sales.

Overview

6
6
years of professional experience

Work History

Sales Advisor

Best Buy
05.2023 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Achieved higher sales results by utilizing effective upselling techniques and engaging with customers.
  • Maximized store profitability by regularly monitoring and adjusting pricing strategies, inventory levels, and merchandising layouts based on customer preferences and sales data.
  • Proven ability to effectively sell televisions, appliances, computers, and mobile phones, delivering outstanding customer service and consistently meeting sales targets.

Stocker and Replenishment

Michaels Arts And Crafts
01.2021 - 05.2022
  • Created attractive and eye-catching displays and end caps to promote specific stock to customers.
  • Used hand scanners and computer tracking systems to update merchandise locations.
  • Added inventory to shelves, racks, bins and displays according to restocking procedures.
  • Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Attractions Host

PK's PlayZone & Grille
05.2020 - 05.2021
  • Helped children and families find favorite attractions and characters to optimize guest experience.
  • Greeted guests and answered general questions about arcade and attractions.
  • Partnered with coworkers to keep attraction neat and clean, following company policy and safety guidelines.
  • Enforced company policies while maintaining cheerful, supportive approach to guests.

Crew Team Member

McDonalds
05.2019 - 05.2020
  • Operated register to process payments and collect cash payment for order totals.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked front counter, drive-thru and other areas.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.

Education

High School Diploma -

Alonso High School
01.2021

Skills

  • Customer Service
  • Product Sales and Promotion
  • Brand awareness
  • Fast-Paced Environment
  • Item Replenishment
  • Upselling products
  • Product demonstrations

Timeline

Sales Advisor

Best Buy
05.2023 - Current

Stocker and Replenishment

Michaels Arts And Crafts
01.2021 - 05.2022

Attractions Host

PK's PlayZone & Grille
05.2020 - 05.2021

Crew Team Member

McDonalds
05.2019 - 05.2020

High School Diploma -

Alonso High School

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