Esmeralda M Castro
Tampa,Fl
Summary
Results-driven professional with extensive experience in customer service, sales, technical support, specializing in mobile devices and hands-on services. Skilled in money handling and thriving in fast-paced work environments, with a proven ability to deliver exceptional results and closing sales.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Best Buy
12675 Citrus Plaza Dr, Tampa, FL 33625
05.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Achieved higher sales results by utilizing effective upselling techniques and engaging with customers.
- Maximized store profitability by regularly monitoring and adjusting pricing strategies, inventory levels, and merchandising layouts based on customer preferences and sales data.
- Proven ability to effectively sell televisions, appliances, computers, and mobile phones, delivering outstanding customer service and consistently meeting sales targets.
Stocker and Replenishment
Michaels Arts And Crafts
Tampa, Fl
01.2021 - 05.2022
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Attractions Host
PK's PlayZone & Grille
Tampa, Fl
05.2020 - 05.2021
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Greeted guests and answered general questions about arcade and attractions.
- Partnered with coworkers to keep attraction neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
Crew Team Member
McDonalds
Tampa, Fl
05.2019 - 05.2020
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked front counter, drive-thru and other areas.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Education
High School Diploma -
Alonso High School
01.2021
Skills
- Customer Service
- Product Sales and Promotion
- Brand awareness
- Fast-Paced Environment
- Item Replenishment
- Upselling products
- Product demonstrations
Timeline
Sales Advisor
Best Buy
05.2023 - Current
Stocker and Replenishment
Michaels Arts And Crafts
01.2021 - 05.2022
Attractions Host
PK's PlayZone & Grille
05.2020 - 05.2021
Crew Team Member
McDonalds
05.2019 - 05.2020
High School Diploma -
Alonso High School