Esmeralda Mendoza
IT Support Specialist
Sunnyvale,CA
Summary
Detail-oriented Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Technical Support Specialist
Warner Bros
Burbank, CA
03.2023 - Current
- Provided comprehensive technical support to customers via telephone, email and chat.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Implemented security measures to protect organizational data from unauthorized access.
Executive Administrator
Bay Area Credit
San Jose, CA
01.2020 - 03.2023
- Organized meetings for senior management team, including scheduling conference rooms, preparing agendas, taking minutes, and distributing notes.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Managed travel arrangements for executives, including booking flights and hotels.
- Prepared expense reports for executives using company software programs.
- Coordinated special projects as requested by executive staff members.
Patient Service Representative
El Camino Health
Mountain View, CA
07.2015 - 07.2020
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured all necessary paperwork was completed prior to patient visits
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized technology and specialized software to maximize productivity.
Merchandising Specialist
Victoria's Secret & PINK
Cupertino, CA
10.2011 - 05.2015
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Educated employees on new merchandise during seasonal workshops.
- Trained new employees on proper procedures for stocking merchandise.
- Developed and implemented merchandising strategies to maximize product sales.
Security Receptionist
Securitas Security Services
San Jose, CA
07.2009 - 09.2011
- Issued visitor badges, assigned parking spaces and maintained visitor logs.
- Answered incoming calls in a professional manner, transferred calls or took messages as appropriate.
- Performed regular patrols within the building to ensure safety protocols were followed.
- Updated job knowledge by participating in educational opportunities such as seminars or workshops.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
AA - Criminal Justice
Heled College
Milpitas, CA07-2013
Skills
- Microsoft Office Specialist (MOS) Expert
- Technical Troubleshooting
- Customer experience management
- Sales
- Budgeting
- Digital Marketing
- Account Management
- Video Editing
- Cyber Security
- Cloud Computing
Languages
Spanish
Timeline
Technical Support Specialist
Warner Bros
03.2023 - Current
Executive Administrator
Bay Area Credit
01.2020 - 03.2023
Patient Service Representative
El Camino Health
07.2015 - 07.2020
Merchandising Specialist
Victoria's Secret & PINK
10.2011 - 05.2015
Security Receptionist
Securitas Security Services
07.2009 - 09.2011
AA - Criminal Justice
Heled College
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