Esmeralda Mentado
Cardiff By The Sea,CA
Summary
Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress.
Overview
13
13
years of professional experience
Work History
Hosp Blank Ast 3
UCSD Health
La Jolla, CA
02.2023 - Current
- Manage appointment scheduling, insurance verification, and patient check-in/check-out, including cash handling and payment processing.
- Collaborate with Financial Clearance Center to ensure required authorizations are received.
- Utilize Epic and multiple systems to maintain accurate patient records while handling inbound/outbound communications.
- Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive patient experience.
Scheduling Specialist
Scripps Health
La Jolla, CA
01.2022 - 02.2023
- Scheduled and confirmed patient appointments both in person and via phone while accurately entering insurance information.
- Coordinated Cardiac CT scheduling by contacting patients and aligning availability to ensure timely appointments.
- Managed CT order scheduling for Kaiser patients, Scripps cardiologists, and external providers, ensuring accuracy and efficiency.
Lead Referral Coordinator
The Neurology Center
Carlsbad, CA
09.2019 - 01.2022
- Managed high-volume referrals (75–100 daily), including insurance verification, authorization follow-ups, and Epic data entry.
- Coordinated with insurance providers and patients to resolve referral issues, provide updates, and ensure timely care.
- Scheduled procedures and appointments, maintained accurate records, and supported team workflow efficiency.
Medical Billing Specialist
Breg Inc
Carlsbad, CA
06.2019 - 08.2019
- Performed order entry into Breg Claim System (BCS) for billing of products and services
- Submitted prior and retro authorizations
- Posted and adjusted payments from insurance companies
- Examined patients' insurance coverage, deductibles, insurance carrier payments, and remaining balances not covered under policies when applicable
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
Registration Clerk
North County Health Services
Oceanside, CA
05.2015 - 06.2019
- Prepare patients for a medical visit by independently coordinating the registration process to ensure efficient and effective operations of the clinic
- Verify insurance and reviews patient's coverage for OB/GYN services
- Run insurance eligibility for patient's payer on file
Account Team Member
NCRC Inc.
Vista, California
10.2013 - 05.2015
- Accept and dispatch Work Orders through Service Channel for NCRC
- Run daily database Excel reports
- Update account managers and account holders on dispatched vendor and technician work orders
- Write up maintenance repair bids for clients with proper P&O and tax
- Gained experience with Excel, Pivotal, IVR, and Interactive Client phone systems
- Trained new team members by relaying information on company procedures and safety requirements
Bakery Cashier
V.G. Donut
Cardiff-by-the-Sea, CA
04.2013 - 10.2013
- Delivered excellent customer service while maintaining knowledge of bakery products, ingredients, and custom orders.
- Maintained cleanliness, food safety standards, and restocked retail inventory in a fast-paced environment.
- Assisted customers with purchases and cake design selections, ensuring a positive and personalized experience.
Education
General -
Mira Costa College
Oceanside, CABusiness Office Administration -
UEI College
San Marcos, CASan Dieguito Academy
Encinitas, CASkills
- Bilingual
- Scheduling
- Health Insurance
- Customer Service
- Insurance Eligibility
- Epic Experience
Languages
Spanish
Professional Working
Timeline
Hosp Blank Ast 3
UCSD Health
02.2023 - Current
Scheduling Specialist
Scripps Health
01.2022 - 02.2023
Lead Referral Coordinator
The Neurology Center
09.2019 - 01.2022
Medical Billing Specialist
Breg Inc
06.2019 - 08.2019
Registration Clerk
North County Health Services
05.2015 - 06.2019
Account Team Member
NCRC Inc.
10.2013 - 05.2015
Bakery Cashier
V.G. Donut
04.2013 - 10.2013
Business Office Administration -
UEI College
San Dieguito Academy
General -
Mira Costa College