Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Mentado

Cardiff By The Sea,CA

Summary

Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress.

Overview

13
13
years of professional experience

Work History

Hosp Blank Ast 3

UCSD Health
La Jolla, CA
02.2023 - Current
  • Manage appointment scheduling, insurance verification, and patient check-in/check-out, including cash handling and payment processing.
  • Collaborate with Financial Clearance Center to ensure required authorizations are received.
  • Utilize Epic and multiple systems to maintain accurate patient records while handling inbound/outbound communications.
  • Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive patient experience.

Scheduling Specialist

Scripps Health
La Jolla, CA
01.2022 - 02.2023
  • Scheduled and confirmed patient appointments both in person and via phone while accurately entering insurance information.
  • Coordinated Cardiac CT scheduling by contacting patients and aligning availability to ensure timely appointments.
  • Managed CT order scheduling for Kaiser patients, Scripps cardiologists, and external providers, ensuring accuracy and efficiency.

Lead Referral Coordinator

The Neurology Center
Carlsbad, CA
09.2019 - 01.2022
  • Managed high-volume referrals (75–100 daily), including insurance verification, authorization follow-ups, and Epic data entry.
  • Coordinated with insurance providers and patients to resolve referral issues, provide updates, and ensure timely care.
  • Scheduled procedures and appointments, maintained accurate records, and supported team workflow efficiency.

Medical Billing Specialist

Breg Inc
Carlsbad, CA
06.2019 - 08.2019
  • Performed order entry into Breg Claim System (BCS) for billing of products and services
  • Submitted prior and retro authorizations
  • Posted and adjusted payments from insurance companies
  • Examined patients' insurance coverage, deductibles, insurance carrier payments, and remaining balances not covered under policies when applicable
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy

Registration Clerk

North County Health Services
Oceanside, CA
05.2015 - 06.2019
  • Prepare patients for a medical visit by independently coordinating the registration process to ensure efficient and effective operations of the clinic
  • Verify insurance and reviews patient's coverage for OB/GYN services
  • Run insurance eligibility for patient's payer on file

Account Team Member

NCRC Inc.
Vista, California
10.2013 - 05.2015
  • Accept and dispatch Work Orders through Service Channel for NCRC
  • Run daily database Excel reports
  • Update account managers and account holders on dispatched vendor and technician work orders
  • Write up maintenance repair bids for clients with proper P&O and tax
  • Gained experience with Excel, Pivotal, IVR, and Interactive Client phone systems
  • Trained new team members by relaying information on company procedures and safety requirements

Bakery Cashier

V.G. Donut
Cardiff-by-the-Sea, CA
04.2013 - 10.2013
  • Delivered excellent customer service while maintaining knowledge of bakery products, ingredients, and custom orders.
  • Maintained cleanliness, food safety standards, and restocked retail inventory in a fast-paced environment.
  • Assisted customers with purchases and cake design selections, ensuring a positive and personalized experience.

Education

General -

Mira Costa College
Oceanside, CA

Business Office Administration -

UEI College
San Marcos, CA

San Dieguito Academy
Encinitas, CA

Skills

  • Bilingual
  • Scheduling
  • Health Insurance
  • Customer Service
  • Insurance Eligibility
  • Epic Experience

Languages

Spanish
Professional Working

Timeline

Hosp Blank Ast 3

UCSD Health
02.2023 - Current

Scheduling Specialist

Scripps Health
01.2022 - 02.2023

Lead Referral Coordinator

The Neurology Center
09.2019 - 01.2022

Medical Billing Specialist

Breg Inc
06.2019 - 08.2019

Registration Clerk

North County Health Services
05.2015 - 06.2019

Account Team Member

NCRC Inc.
10.2013 - 05.2015

Bakery Cashier

V.G. Donut
04.2013 - 10.2013

Business Office Administration -

UEI College

San Dieguito Academy

General -

Mira Costa College