Vanessa Gonzalez
Adelanto,CA
Summary
Dedicated Bilingual Professional offering 8+ years of expert level customer service putting customers in the center of everything a company may have to offer. Seeking for a phenomenal opportunity to expand overall experience and join a diverse and inclusive team to contribute my exclusive credentials.
Overview
9
9
years of professional experience
Work History
Collector 3
USCB AMERICA
Los Angeles, CA
07.2023 - Current
- HIPAA and FDCPA Certified
- Assist with Insurance claims such a any disputes, billing direct insurance claims
- Handling Workers Compensation, Attorney involved medical claims
- Conducted skip-tracing activities to locate delinquent customers.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Prepared reports summarizing collection activity for management review.
- Resolved complex issues that arose during the collections process.
Account Resolution Specialist
Wells Fargo Home Mortgage
San Bernardino, CA
10.2014 - 06.2020
- Trained new team members on scripts, company services, and collection strategies
- Worked in call center environment handling manual and autmatically dialed 100+ inbound/outbounds calls.
- Skip traced
- Negotiated arrangments to manage, defaults, payments plans
Education
High School Diploma -
Rialto High School
Rialto CA05-2011
Skills
- Bilingual
- HIPAA Certified
- Credit and Collections
- Team Oriented
- Expert Communication Strategies
- Advanced in Microsft Word, Excel, Outlook and Powerpoint
- Customer Care
- Patient Satisfactory
- Callbacks/Scheduling
- Organizational, Multi-tasking, Prioritizing Skills
- Familiar with Kaiser, UCLA Faculty, UC Davis
- Insurance Billing
Timeline
Collector 3
USCB AMERICA
07.2023 - Current
Account Resolution Specialist
Wells Fargo Home Mortgage
10.2014 - 06.2020
High School Diploma -
Rialto High School
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