Esmeralda Morales M.
South Bend,IN
Summary
Dynamic sales professional with a proven track record at Boost Mobile, excelling in customer relations and upselling. Skilled in training staff and enhancing team performance, I effectively resolved customer issues, fostering loyalty and satisfaction. My strong negotiation tactics and complex problem-solving abilities drive sales success and improve overall service quality.
Overview
5
5
years of professional experience
Work History
Sales Representative
Boost Mobile Store
11.2023 - Current
- Assisted customers with product selection and service inquiries, enhancing overall customer satisfaction.
- Processed sales transactions efficiently, ensuring accuracy in billing and inventory management.
- Maintained store displays and promotional materials, contributing to an engaging shopping environment.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new employees on store policies and effective sales techniques, fostering a cohesive team environment.
Crew Lead
AMC Theatres
02.2021 - 11.2023
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored new crew members on best practices and customer service protocols.
- Resolved customer complaints promptly, maintaining satisfaction through effective communication strategies.
- Trained employees in time management and proper ways to complete job duties.
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
Education
Bachelor in Fine Arts - Fine Arts
Indiana University, South Bend
South Bend, IN12-2026
Associate of Science - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN06-2023
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Complex Problem-solving
- Negotiation tactics
- Staff training
- Client account management
- Time management
- Closing sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Boost Mobile Store
11.2023 - Current
Crew Lead
AMC Theatres
02.2021 - 11.2023
Bachelor in Fine Arts - Fine Arts
Indiana University, South Bend
Associate of Science - General Studies
Ivy Tech Community College of Indiana