Esmeralda Morfin
Hermiston
Summary
Dynamic and adaptable, I excelled at Cricket Wireless, mastering customer engagement and point-of-sale systems. My proven track record in conflict resolution and multitasking, alongside a keen attention to detail, significantly enhanced customer satisfaction. My skill set not only meets but exceeds employer expectations, making me a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
CICO SECURITY OFFICER
First Coast Security
02.2023 - 08.2024
- Assisted with rack installations by screening and examining the racks.
- Utilized a ticketing system to control the entry of items into restricted areas.
- Maintained and securely retained series of keys, controlling access to locked doors and areas.
- Regulate access to restricted areas by overseeing checkpoints and employing walk-through metal detectors.
SECURITY OFFICER
First Coast Security
09.2022 - 02.2023
- Conducted patrols of the premises regularly to conserve order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, and vendors in a professional manner.
- Enforced safety regulations, policies and procedures for checkpoints.
- Monitored and authorized entrance of people to keep property secure.
- Responded to alarms by investigating the area and securing the doors.
RETAIL SALES ASSOCIATE
Cricket Wireless
07.2021 - 09.2022
- Greeted customers and engaged in conversation to assess needs.
- Demonstrated products and services to help customers make informed decisions.
- Mastered point-of-sale systems, including cash register operations and credit card processing.
- Built knowledge of product lines to provide accurate information.
DRIVE-THRU CASHIER
Panda Express
06.2020 - 02.2021
- Monitored drive-thru line and managed wait time.
- Maintained all safety guidelines for the handling of food items according to company standards.
- Operated drive-thru window efficiently while ensuring accuracy of order.
- Performed opening, closing duties such as cleaning work areas, restocking supplies, setting up, breaking down registers.
Education
HIGH SCHOOL DIPLOMA -
hermiston high school
06.2019
Skills
- Customer service excellence
- Customer engagement
- Conflict resolution
- Adaptability and flexibility
- Multitasking capabilities
- Attention to detail
LANGUAGES
Bilingual
Timeline
CICO SECURITY OFFICER
First Coast Security
02.2023 - 08.2024
SECURITY OFFICER
First Coast Security
09.2022 - 02.2023
RETAIL SALES ASSOCIATE
Cricket Wireless
07.2021 - 09.2022
DRIVE-THRU CASHIER
Panda Express
06.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
hermiston high school
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