Esmeralda Mosqueda Gutierrez
West Palm Beach,FL
Overview
7
7
years of professional experience
Work History
Concierge Team Lead Assistant
Mint Eco Car Wash
03.2022 - Current
- Worked with customer service to handle escalated customer issues.
- Managed team workload to reach production targets.
- Increased sales revenue by 40% in 2-week span in area of detailing services, wash services, and memberships to meet business objectives.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Conducted new-hire trainings 3 times per year.
- Managed an average of 20 calls per day, successfully resolving 90% percent of issues on the first call.
Volunteer Leadership
Saint Juliana Catholic School
04.2017 - 03.2022
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Organized and managed events and projects as part of community support services. (Food Drives, Yearly Fairs, and Spring Retreats)
- Assisted program manager with planning and fundraising responsibilities.
- Met with other volunteers and program leaders to discuss new service opportunities.
Animal Care Volunteer
Peggy Adams Animal Rescue League
12.2020 - 05.2021
- Increased animal safety from care errors by following strict safety procedures.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Mixed and administered special food formulas to individual animals based on unique dietary needs
Building Bridges Internship
City Of West Palm Beach
06.2020 - 08.2020
- Successfully collaborated with coworkers and management to identify and analyze problems within low income communities and provided ways in which law enforcement can assist.
- Reviewed and recommended new techniques to improve policies relating to homelessness, assault deescalation, and education opportunities.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained clean work area and maximized productivity through discipline and focused demeanor.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL12.2023
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2022
Skills
- Proficient in reading and writing English and Spanish
- Microsoft Office and Outlook
- Excellent work ethic
- Multitasking abilities
- Account management
- Customer Service
- Planning and Coordination
Timeline
Concierge Team Lead Assistant
Mint Eco Car Wash
03.2022 - Current
Animal Care Volunteer
Peggy Adams Animal Rescue League
12.2020 - 05.2021
Building Bridges Internship
City Of West Palm Beach
06.2020 - 08.2020
Volunteer Leadership
Saint Juliana Catholic School
04.2017 - 03.2022
Associate of Arts -
Palm Beach State College
High School Diploma -
Forest Hill Community High School
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