Esmeralda N. Luna Cruz
Menifee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Menifee Union School District
Menifee, CA
08.2024 - Current
- Developed lesson plans to meet diverse student needs and learning objectives.
- Facilitated classroom management strategies to maintain a positive learning environment.
- Implemented instructional activities that engaged students and promoted active participation.
- Collaborated with full-time teachers to ensure consistency in curriculum delivery and assessment methods.
Area Manager
Amazon Ont 8
Moreno Valley
06.2017 - 02.2025
- I started as a case receive associate and worked my way to an area manager
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- As well as reporting to managers on headcount and pallet count
- As a problem solver I help people having trouble receiving boxes or knowing where to send them
- Trained staff on best practices in quality management systems and procedures.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
Pet bather
Canine Beauty Salon
Sun city, CA
06.2014 - 09.2014
- I would bathe and dry any kind of size dog and have them ready to be groomed
- I also maintained the shop clean when there weren't any dogs
- I was also getting trained to be at the front of the shop by welcoming customers and emailing reminders to bring back pets
Janitor
Servicemaster Clean
Murrieta, CA
11.2015 - 02.2014
- I was assigned offices to do basic cleaning
- I would disarm the building, dust, wipe, vacuum, mop ,and rearm the building
Custodian III
Menifee Union school district
Menifee, CA
01.2017 - 01.2014
- I was assigned a school along with a group
- As a group we have sections of the school to clean
- I would wipe, dust, sweep, mop, and close up the school
Education
Bachelor of Arts - Business Administration concentration in Management
Cal State San Bernardino
San Bernardino, CA03.2017
attained degree - Business Administration concentration in Management
Cal State San Bernardino
San Bernardino, CA03.2017
high school diploma - undefined
Paloma Valley High school
Menifee, CA06.2007
Master of Arts - Education
University of Redlands
Redlands, CA12-2026
Skills
- Efficient multi-tasker
- Decision making ability
- Consistently meet goal
- I speak, read, and write Spanish
- Customer service oriented
- Deadline oriented
- Adaptable
- Relationship building and management
- Behavior management
- Lesson plan implementation
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Menifee Union School District
08.2024 - Current
Area Manager
Amazon Ont 8
06.2017 - 02.2025
Custodian III
Menifee Union school district
01.2017 - 01.2014
Janitor
Servicemaster Clean
11.2015 - 02.2014
Pet bather
Canine Beauty Salon
06.2014 - 09.2014
attained degree - Business Administration concentration in Management
Cal State San Bernardino
high school diploma - undefined
Paloma Valley High school
Bachelor of Arts - Business Administration concentration in Management
Cal State San Bernardino
Master of Arts - Education
University of Redlands