Esmeralda Ochoa
Summary
Proven track record of enhancing operational efficiency, demonstrated at SWA Group by streamlining invoice and expense processing. Skilled in Microsoft Office and SAP, with a knack for analytical thinking and exceptional time management. Achieved significant improvements in client service and project management, impacting global landscape projects positively.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
SWA Group
Sausalito, CA
09.2023 - Current
- Review and process employee expense reports for submission into the payroll system on a biweekly basis
- Submit and manage over 200 invoices to with corresponding receipts for reimbursement of expenses
- Provide prompt and professional responses to client inquiries
- Organize and schedule finance meetings across 8 office locations, involving the CFO, accounting manager, and project managers
- Efficiently create several landscape projects daily for our clients globally
Outbound Supervisor
UPS
Richmond, CA
10.2022 - 09.2023
- Schedule and assign employees to specific tasks
- Ensure there is proper access to the necessary tools for employees to perform their assigned duties
- Monitor and evaluate employee performance and productivity to ensure that goals are being met
- Validate and prepare trailers for shipment according to UPS system
- Communicate with other departments within the operation to ensure the building meets plan
Administrative Processor
PG&E
San Francisco, CA
03.2020 - 04.2022
- Process projects: reviewing application, building permits, single line diagrams, and other equipment documentation
- Ensure applications are accurate, detecting issues and correctly submitting defects or passing along to engineering review if applications are accurate
- Input customer data and send out invoices to customers
- Respond to follow up emails in the inbox with customers related to their project status
Treasury Fulfillment & Services Advisor Intern
Bank of America
Concord, CA
07.2019 - 01.2020
- Collaborated with Sales department to create 20+ new accounts daily for middle market clients in a timely manner, resulting in accurate reports of newly activated accounts for the implementation team
- Collected and analyzed proprietary information from various system applications
- Provided account services to clients including a full range of the bank's retail services
- Communicated with multiple teams to meet the needs of providing treasury services to clients
Admissions Assistant / Receptionist
Alameda Healthcare & Wellness Center
Alameda, CA
06.2018 - 06.2019
- Demonstrated strong communication skills by answering and operating an average of 50+ phone lines daily in order to address patient needs and concerns
- Planned Holiday events for the patients and families at the hospital
- Received and organized patients' payments in order to document the receipt for monthly bill records
- Communicated effectively with Doctors, Physicians, and EMT’s regarding patients’ needs
- Conducted scheduled tours in the hospital for families who were interested in bringing in their family members as patients
Education
Year Up - Computer Applications, Career Development and Interpersonal Relations, Business Communications, IT Support
Year Up
San Francisco, CA01.2020
Contra Costa College - English, Statistics, Humanities, Sociology, Public Speaking, La Raza Studies
Contra Costa College
San Pablo, CA05.2018
Skills
- Microsoft Office suite
- Deltek Vision
- Abacus
- SAP
- Analytical Skills
- Time Management
- Active Listening
- Scheduling appointments
- Billing and invoicing
- Report generation
- Customer service
- Database administration
Languages
Spanish
Professional
Timeline
Administrative Clerk
SWA Group
09.2023 - Current
Outbound Supervisor
UPS
10.2022 - 09.2023
Administrative Processor
PG&E
03.2020 - 04.2022
Treasury Fulfillment & Services Advisor Intern
Bank of America
07.2019 - 01.2020
Admissions Assistant / Receptionist
Alameda Healthcare & Wellness Center
06.2018 - 06.2019
Year Up - Computer Applications, Career Development and Interpersonal Relations, Business Communications, IT Support
Year Up
Contra Costa College - English, Statistics, Humanities, Sociology, Public Speaking, La Raza Studies
Contra Costa College
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