Esmeralda Oliva
Winchester,CA
Summary
Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Dispatcher
Allied Universal Security Services
01.2021 - 01.2022
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Production Worker
Amazon
03.2020 - 01.2021
- Reviewed production schedules and streamlined processes.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Inspected final products to assess compliance with quality standards and established tolerances.
Production Worker
Copan Diagnostics
06.2018 - 12.2018
- Resolved issues quickly to maintain productivity goals.
- Made sure that products were produced on time and are of good quality.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Sales Associate
Target
07.2017 - 03.2018
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended accessories and complementary purchases to boost revenue.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Associate
Spirit Halloween Store
10.2016 - 11.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Ortega High School
Lake Elsinore, CA05.2017
Skills
- Email Software
- Customer Service
- Warehouse Operations
- Paperwork Submission
- Stockroom Upkeep
- Serve Customers
- Cash Handling Accuracy
- Monitor Security
- Product Recommendations
- Sales Trends
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Team Cooperation
- Excellent Written and Verbal Communication
- Positive Customer Engagement
Timeline
Dispatcher
Allied Universal Security Services
01.2021 - 01.2022
Production Worker
Amazon
03.2020 - 01.2021
Production Worker
Copan Diagnostics
06.2018 - 12.2018
Sales Associate
Target
07.2017 - 03.2018
Sales Associate
Spirit Halloween Store
10.2016 - 11.2016
High School Diploma -
Ortega High School
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