Esmeralda Oo
Garden City
Summary
Dynamic and results-oriented professional with a proven track record at all past and present work postions, adept in problem-solving and leadership. Excelled in building trust and fostering positive relationships, significantly enhancing client recovery journeys. Skilled in organization and multitasking, consistently achieving objectives through creative and proactive teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Compass Behavioral Health Clinic
10.2023 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Optometric Technician
Garden City Optometrist
03.2023 - 12.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Residential Assistant Kitchen Manager
Ranch House Senior Living
01.2020 - 01.2023
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
Financial Assistant
Fort Hays State University
08.2018 - 11.2018
- Worked closely with external organizations to process private scholarships and grants for eligible students.
- Conducted one-on-one counseling sessions with incoming freshmen to discuss their individualized financial aid packages.
- Facilitated communication between students, parents, and campus departments during peak application periods for efficient resolution of issues.
- Assisted students in understanding their financial aid packages, resulting in increased satisfaction and enrollment.
- Managed sensitive student information with strict adherence to privacy policies, maintaining confidentiality at all times.
Food Service Worker
McDonalds
05.2018 - 10.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Sales Associate
Rue21
05.2017 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Professional Cleaner
Sweet Serenity Cleaners
05.2016 - 08.2016
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
Education
Associate of Arts - Arts
Garden City Community College
Garden City, KS05-2020
High School Diploma -
Garden City High School
Garden City, KS05-2018
Skills
- Problem-solving
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Conflict resolution
- Critical thinking
- Proactive team player
- Creative vision
- Leadership/communication skills
Certification
Certified Peer Support Specialist
Timeline
Peer Support Specialist
Compass Behavioral Health Clinic
10.2023 - Current
Optometric Technician
Garden City Optometrist
03.2023 - 12.2023
Residential Assistant Kitchen Manager
Ranch House Senior Living
01.2020 - 01.2023
Financial Assistant
Fort Hays State University
08.2018 - 11.2018
Food Service Worker
McDonalds
05.2018 - 10.2018
Sales Associate
Rue21
05.2017 - 07.2017
Professional Cleaner
Sweet Serenity Cleaners
05.2016 - 08.2016
Certified Peer Support Specialist
Associate of Arts - Arts
Garden City Community College
High School Diploma -
Garden City High School
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