Trista Emerson
Great Falls,MT
Summary
Compassionate, empathetic, hard-working, and reliable with a strong background in recovery guidance, relationship building, and crisis intervention. Dedicated to enhancing client well-being through personalized support and effective collaboration.
Compassionate, empathetic, hard-working, and reliable with a strong background in recovery guidance, relationship building, and crisis intervention. Dedicated to enhancing client well-being through personalized support and effective collaboration.
Values strong, effective communication skills and reliability.
Overview
8
8
years of professional experience
Work History
Peer Support Specialist
Seeking Recovery
Great Falls, MT
03.2021 - 04.2023
- Facilitated peer support sessions to promote recovery and mental wellness.
- Collaborated with clients to develop personalized recovery plans and goals.
- Provided crisis intervention and emotional support during critical situations.
- Educated peers on coping strategies and resources available within the community.
- Maintained accurate documentation of client progress and feedback for continuous improvement.
- Engaged in team meetings to share insights and improve service delivery strategies.
- Developed strong rapport with clients, fostering trust and open communication channels.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
Produce Specialist
Albertsons
Great Falls, MT
03.2019 - 02.2021
- Analyzed produce quality and freshness to ensure optimal selection for customers.
- Collaborated with team members to maintain organized inventory and efficient stock rotation.
- Trained new staff on proper handling techniques and safety protocols for produce management.
- Utilized POS systems to process transactions, ensuring accuracy in pricing and inventory counts.
- Implemented best practices for display presentation, enhancing customer engagement and purchases.
- Oversaw daily operations of produce department, ensuring adherence to company standards and procedures.
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Enhanced produce quality by implementing proper storage techniques and regular inventory rotation.
- Handled escalated customer concerns professionally, resolving issues effectively in alignment with store policies and procedures.
- Ensured compliance with food safety regulations through consistent sanitation practices, temperature monitoring, and proper product handling techniques.
- Educated customers on the benefits of organic and locally sourced produce, promoting healthier lifestyle choices.
- Contributed to a safe work environment through adherence to established safety guidelines during lifting, cutting, and cleaning tasks.
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Maintained accurate inventory records, submitting weekly reports to management for better forecasting and ordering decisions.
Youth Advocate
Youth Dynamics
Great Falls, MT
08.2017 - 10.2019
- Advocated for youth rights and well-being through community engagement initiatives.
- Developed individualized support plans to address specific needs of at-risk youth.
- Facilitated workshops on life skills, fostering personal growth and resilience among participants.
- Collaborated with local organizations to enhance resource access for underserved youth populations.
- Coordinated outreach efforts, increasing awareness of available resources and services in the community.
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Conducted assessments to determine types of services individuals required.
- Provided mentorship to young individuals, fostering positive relationships built on trust and open communication.
- Assisted youth in setting achievable goals by providing guidance and support throughout their journey towards success.
- Promoted parental involvement via meetings and workshops designed to strengthen family bonds while supporting youth development endeavors concurrently.
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
Produce Manager/Dairy Manager
IGA Supermarket
Great Falls, MT
05.2015 - 01.2017
- Oversaw daily operations of produce department, ensuring product quality and presentation standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and freshness.
- Trained and mentored staff on best practices for handling and displaying produce items.
- Implemented strategies to reduce waste, enhancing profitability through efficient inventory management.
- Conducted regular quality inspections to ensure compliance with health and safety regulations.
- Fostered a customer-focused environment, addressing inquiries and resolving issues promptly for improved satisfaction.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Education
Master of Arts - Addictions Counseling
Liberty University
Lynchburg, VANo Degree - Mental Health/Addiction Studies/etc.
NAADAC
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO05-2025
Skills
- Peer support ethics
- Recovery guidance
- Substance abuse awareness
- Problem-solving skills
- Relationship-building skills
- Mental health advocacy
- Motivational interviewing
- Mental health services
- Wellness recovery action plan
- Relapse prevention
- Effective collaboration and interaction
- Recovery planning
- Multicultural sensitivity
- Behavioral health
- Communication
- Emotional support
- Documentation and reporting
- Mental health support
- Coping methods
- Treatment plans
- Patient referrals
- Needs assessment
- Team collaboration
- Interpersonal communication
- Treatment Planning
- Case management
- Biopsychosocial assessments
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Reliability
Accomplishments
Member of NAADAC
MPN Member
MAA Member
AAC Member
Timeline
Peer Support Specialist
Seeking Recovery
03.2021 - 04.2023
Produce Specialist
Albertsons
03.2019 - 02.2021
Youth Advocate
Youth Dynamics
08.2017 - 10.2019
Produce Manager/Dairy Manager
IGA Supermarket
05.2015 - 01.2017
Master of Arts - Addictions Counseling
Liberty University
No Degree - Mental Health/Addiction Studies/etc.
NAADAC
Bachelor of Science - Criminal Justice
Colorado Technical University