Esmeralda Ortiz
Summary
Hardworking Student offering part-time work experience. Meticulous and detail-oriented with excellent observational, organizational, and communication skills.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
American Eagle Outfitters
08.2022 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Maintained clean, organized and professional work environment.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Engaged customers to communicate key product features.
- Communicated product value, quality, and style to educate and entice potential customers.
Server
Arribas Mexican Grill
02.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Substitute Dance Teacher
The StuDance Lab
01.2022 - 05.2022
- Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
- Prepared classrooms for new student groups.
- Assisted with coordination and administration of complete dance program.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Hostess
Arriba Mexican Restaurant
02.2021 - 04.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2026
High School Diploma -
Desert Edge High School
Goodyear, AZ05.2022
Skills
- Customer Service
- Quick Learner
- Adaptive
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Server
Arribas Mexican Grill
02.2023 - 05.2023
Brand Ambassador
American Eagle Outfitters
08.2022 - Current
Substitute Dance Teacher
The StuDance Lab
01.2022 - 05.2022
Hostess
Arriba Mexican Restaurant
02.2021 - 04.2022
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Desert Edge High School
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