Esmeralda Patino
Sioux City
Summary
Administrative and customer service professional with background in supporting financial operations and maintaining accurate records. Proven ability to manage accounts payable and receivable processes, ensuring timely and accurate processing of transactions. Demonstrated proficiency in financial software and Excel, showcasing strong organizational and communication skills.
Overview
10
10
years of professional experience
Work History
Accounting Clerk
Siouxland Community Health Center
Sioux City, IA
06.2025 - Current
- Processed invoices and payment requests, ensuring timely and accurate financial transactions.
- Maintained general ledger entries, enhancing accuracy of financial reporting.
- Reconciled bank statements monthly, identifying discrepancies to uphold financial integrity.
- Assisted in preparation of monthly financial statements, supporting management decision-making processes.
Office Assistant
M&H Drywall, LLC
Sioux City, IA
07.2024 - 06.2025
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Billed customers for products and/or services
Personal Banker
Hills Bank And Trust Company
North Liberty, IA
02.2023 - 07.2023
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Bank Teller
Hills Bank And Trust Company
North Liberty, IA
06.2021 - 01.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
25U Signal Support Systems Specialist
Iowa Army National Guard
Council Bluffs, IA
07.2016 - 07.2022
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Supervised and assisted with battlefield signal support systems and terminal devices.
Education
Associate of Science - Exercise Science
Iowa Western Community College
Council Bluffs, IA05-2019
Skills
- Fluent in Spanish
- Invoice processing
- Administrative support
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Accounting Clerk
Siouxland Community Health Center
06.2025 - Current
Office Assistant
M&H Drywall, LLC
07.2024 - 06.2025
Personal Banker
Hills Bank And Trust Company
02.2023 - 07.2023
Bank Teller
Hills Bank And Trust Company
06.2021 - 01.2023
25U Signal Support Systems Specialist
Iowa Army National Guard
07.2016 - 07.2022
Associate of Science - Exercise Science
Iowa Western Community College