Esmeralda Paz
Rosenberg,TX
Summary
Driven professional with a proven track record at Fiesta Market, excelling in customer satisfaction and food preparation. Demonstrated ability to exceed performance metrics, enhance productivity, and foster teamwork. Skilled in active listening and problem-solving, achieving consistent high-quality customer service experiences. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Bakery Clerk
Fiesta Market
01.2024 - 07.2024
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Warehouse Order Selector
Dollar Tree Distribution Center
06.2023 - 08.2023
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
Retail Sales Associate
Family Dollar
10.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Wharton County Junior College
Rosenberg 08.2023 - 05.2024
High School Diploma -
BF Terry HighSchool
Rosenberg05.2023
Skills
Customer Service
Food Preparation
Friendly Communication
Customer Satisfaction
Problem-Solving
Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bakery Clerk
Fiesta Market
01.2024 - 07.2024
Wharton County Junior College
08.2023 - 05.2024
Warehouse Order Selector
Dollar Tree Distribution Center
06.2023 - 08.2023
Retail Sales Associate
Family Dollar
10.2022 - 01.2023
High School Diploma -
BF Terry HighSchool
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