Esmeralda Pérez M.
Huntington Park,CA
Summary
Driven Registered Dental Assistant with a proven track record at Aloha Family Dental, excelling in patient care and efficient appointment scheduling. Demonstrated mastery in software navigation and problem-solving, enhancing team performance and patient satisfaction. Skilled in both customer support and maintaining health safety standards, showcasing exceptional teamwork and collaboration abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Dr. Lili's & Associates
2022.08 - 2024.07
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for Customers.
- Addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Registered Dental Assistant
Aloha Family Dental
2020.11 - 2022.02
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Registered Dental Assistant
California Family Dental Center
2018.12 - 2020.09
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Typed patient data into computer system using Patterson while following privacy laws and maintaining high-level accuracy.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Registered Dental Assistant - Dental Assisting
UEI College
Huntington Park, CA05.2019
Associate Of Applied Arts -
Pasadena City College
Pasadena, CA04.2014
Diploma -
San Antonio High School
Huntington Park, CA06.2012
Skills
- Problem-solving skills
- Customer Support
- Adaptive to Fast-Paced
- Organized
- Data Entry
- Appointment Scheduling
- FLUENT IN SPANISH
- Proficient in Dentrix, Patterson
- Computer Skills
- Teamwork and Collaboration
Certification
- X-Ray
- Coronal Polishing
- Pits & Fissure Sealants
- CPR & AED
- First Aid
- HIPPA
- Dental Practice Act
- Infection Control with Dental Board of CA
Languages
Spanish
Professional Working
Timeline
Call Center Representative
Dr. Lili's & Associates
2022.08 - 2024.07
Registered Dental Assistant
Aloha Family Dental
2020.11 - 2022.02
Registered Dental Assistant
California Family Dental Center
2018.12 - 2020.09
Registered Dental Assistant - Dental Assisting
UEI College
Associate Of Applied Arts -
Pasadena City College
Diploma -
San Antonio High School
- X-Ray
- Coronal Polishing
- Pits & Fissure Sealants
- CPR & AED
- First Aid
- HIPPA
- Dental Practice Act
- Infection Control with Dental Board of CA
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