Esmeralda Ramos
Summary
I am seeking a challenging and responsible position in this dynamic company which will allow me to use my skills and training to the fullest potential. I also want to bring to fort the determination to succeed at every task and the skills that I have learned in the previous employments. Detailed client service associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Agent
SMILES WEST
Victorville, CA
11.2023 - Current
- Answer inbound calls and make outbound calls, schedule appointments, cancel appointments, confirm appointments, respond to daily emails and chats, verify insurance eligibility, fax, copy, create new patient information and update accurately in the system
- Daily closer to the office and other duties as assigned.
Front Desk Receptionist
TORRES CLEANING COMPANY
Palmdale, CA
04.2020 - 01.2024
- Greet clients, call clients, answer phone calls, set up appointments, enter client information and documents, email, fax, prepare meetings, restock office supplies, filing and scanning, mail sorting, driving to take mail and receive mail, answer client's questions and concerns, other duties as assigned.
Member Service Representative
YMCA
Los Angeles, CA
12.2019 - 03.2020
- Greet members, check employee paperwork for accuracy, data entry of new member enrollment into the system, make invoices, answer phone calls, follow up with emails and faxes, assist members with questions or concerns, handle cash, assist in coverage when needed, provide tour of the facility and other duties as assigned.
Mail Clerk
LAW OFFICES OF SERGIO SIDERMAN
01.2016 - 01.2020
- Filing and scanning important legal documents Receiving and mailing mail everyday through USPS, UPS and Fed EX, driving to take mail, entering important documents to the client's folders
- Distributing the legal documents to the Paralegals and Attorneys, follow up with emails and faxes, tabbing folders, Covering the front desk, Answer phone calls, call clients, Assist clients with questions and concerns
- Receive payments and other duties as assigned.
Customer Service Representative
LAVA HEAT ITALIA
01.2015 - 01.2016
- Report directly to management, daily quick book entry, take orders, enter information into Amazon and Magneto Accounts, enter customer information into spreadsheets, assist customers with questions or complaints via email, mail or phone calls, I would send all orders thru UPS check for accuracy and follow up to make sure they arrived in a timely manner, answer phone calls, file, order office supplies, other duties as assigned.
Front Desk Receptionist
YMCA
Los Angeles, CA
01.2004 - 01.2014
- Report directly to management, new member enrollment, greet members, check employee paperwork for accuracy, data entry of new member enrollment into the system, open the branch daily, make invoices, answer phone calls, order office supplies, follow up with emails and faxes, assist members with questions or concerns, handle cash, assist in coverage when needed, other duties as assigned.
Education
EAST LOS ANGELES COMMUNITY COLLEGE
ROOSEVELT HIGH SCHOOL
01.2006
Skills
- Microsoft Office
- Data Entry
- Over 20 years of customer service
- Bilingual
- Computer skills
- Typing
- Front desk
- Cash handling
- Microsoft Excel
- Microsoft Word
- Organizational skills
- Office experience
- Driving
- Customer service
- Open Dental
- Insurance verification
- 3CX team
- Scheduling appointments
- Telephone Etiquette
- Filing
- Modento
- Sorting and labeling
- Listening skills
- Greeting and seating clients
- Call forwarding
- Packaging and receiving mail
- Mail handling
Certification
Driver's License
Timeline
Agent
SMILES WEST
11.2023 - Current
Front Desk Receptionist
TORRES CLEANING COMPANY
04.2020 - 01.2024
Member Service Representative
YMCA
12.2019 - 03.2020
Mail Clerk
LAW OFFICES OF SERGIO SIDERMAN
01.2016 - 01.2020
Customer Service Representative
LAVA HEAT ITALIA
01.2015 - 01.2016
Front Desk Receptionist
YMCA
01.2004 - 01.2014
EAST LOS ANGELES COMMUNITY COLLEGE
ROOSEVELT HIGH SCHOOL