Esmeralda Ramos
Dade City
Summary
Experienced with member advocacy, focusing on resolving member concerns and enhancing satisfaction. Utilizes strong communication and problem-solving skills to navigate complex situations effectively. Track record of building meaningful relationships and fostering teamwork to achieve successful outcomes.
Overview
6
6
years of professional experience
Work History
Member Advocate
Suncoast Credit Union
05.2022 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
Assistant Manager
Advance America
01.2019 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Teller
San Antonio Federal Credit Union
01.2021 - 09.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Pasco High School
Dade City, FL05-2017
Skills
- Customer service
- Problem-solving
- Decision-making
- Time management
- Multitasking
- Bilingual
Languages
Spanish
Professional Working
Timeline
Member Advocate
Suncoast Credit Union
05.2022 - Current
Teller
San Antonio Federal Credit Union
01.2021 - 09.2021
Assistant Manager
Advance America
01.2019 - 05.2022
Pasco High School
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