Esmeralda Ray
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
14
14
years of professional experience
Work History
Receptionist/ Veterinary Assistant
Lunsford Veterinary Care Center
01.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Schedule appointments and maintaining the schedule for the clinic
- Monitoring in anesthetic procedures and dental cleaning.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in examination and treatment of animals in veterinary clinic.
Veterinary Assistant
Gulley Park Pets Clinic
12.2019 - 06.2022
- Worked as Client Care Specialist with Avimark Programming
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Primary representative for Spanish clientele
- Responsible for training new employees in understanding the programming, dental cleaning and anesthetic procedures.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted in examination and treatment of animals in veterinary clinic.
Veterinary Assistant
New Hope Animal Hospital
08.2018 - 12.2019
- Monitored in anesthetic procedures and dental cleaning
- Fear Free Certified
- OSHA Supervisor doing weekly survey of the clinic to meet OSHA standards, updating handbooks with up to date OSHA materials and maintaining medical instruments
- Worked as Client Care Specialist with Cornerstone Programming.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Educated clients on post-surgical care and nutrition.
- Monitored vital signs and provided nursing care for animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in examination and treatment of animals in veterinary clinic.
Sr. Partnership Development Analyst
JB Hunt Transportation
05.2013 - 02.2018
- Handled multi-million dollar international accounts to include Mexico and China by auditing their accounts and streamlining their invoices to help the client save money and automate the payment process
- Crossed trained with IT to streamline invoicing to clients as well as Pricing to help understand the demands of the transportation routes and their costs
- Worked with both sales and pricing managers to gain customers business by providing great customer service, helping find clients the best transportation routes and solutions to any issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Category Supervisor
Victoria's Secret
08.2010 - 12.2014
- Supervised teams of 15 or more associates
- Planned and executed brand floor sets and re-merchandised floors as needed
- High levels of customer satisfaction and earning multiple employee of the month awards.
- Fostered positive work atmosphere by acting and communicating collaboratively with customers.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CA06.2005
Skills
- Basic Knowledge in Salesforce
- Basic Knowledge in JBHunt 360
- Proficient with Microsoft Office
- Service Oriented
- Conflict Resolution Expert
- Proficient with Avimark
- Proficient with Cornerstone
- Accounts Payable and Receivables
- Fluent Spanish Speaker
- Team Leading and Training
- Quick Learner
- Professional Demeanor
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/ Veterinary Assistant
Lunsford Veterinary Care Center
01.2023 - 06.2024
Veterinary Assistant
Gulley Park Pets Clinic
12.2019 - 06.2022
Veterinary Assistant
New Hope Animal Hospital
08.2018 - 12.2019
Sr. Partnership Development Analyst
JB Hunt Transportation
05.2013 - 02.2018
Category Supervisor
Victoria's Secret
08.2010 - 12.2014
High School Diploma -
North Hollywood High School
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