Esmeralda Resendes
Spark
Fall River,MA
1
Language
32
years of professional experience
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings.
Work History
Shopper and Delivery Orders
5 Years 5 Months- Executed efficient shopping strategies to maximize customer satisfaction and product availability.
- Implemented quality control procedures to ensure compliance with company standards and customer expectations.
- Coordinated with suppliers to maintain optimal product selection aligned with consumer preferences.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
Resident Counselor
15 Years 3 Months- Directed resident support for daily living routines, promoting independence and alignment with house expectations.
- Maintained safety oversight, resolved behavioral concerns, and responded to urgent situations with calm professionalism.
- Documented resident progress, incidents, and shift handoffs accurately and on schedule.
- Coordinated medication reminders and reinforced adherence to individual service plans.
- Collaborated with clinical and support staff to align care plans across service teams.
- Assessed resident progress on regular basis and refined treatment plans to match changing needs.
- Served as resident advocate during communication with healthcare providers and external contacts regarding medical needs or concerns.
- Performed daily welfare checks and coordinated with facility staff to address resident care needs.
Crew Member
2 Years 4 Months- Prepared and served menu items with attention to quality and customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register, processed transactions accurately, and handled customer inquiries.
- Collaborated with team members to ensure efficient service during peak hours.
Education
High School Diploma
Skills
HIPAA compliance
Progress documentation
Behavioral intervention plans
Progress monitoring
Client transportation
De-escalation techniques
Languages
Portuguese
Native or Bilingual
Timeline
Shopper and Delivery Orders
Spark
02.2021 - 07.2026Read More
Resident Counselor
People Incorporated
10.2003 - 01.2019Read More
Crew Member
Old Time Donuts
03.1994 - 07.1996Read More
Durfee
High School Diploma
Read More