Esmeralda Rivas
San Juan,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at JJR Painting LLC. Expert in appointment scheduling and payroll management, leveraging computer skills and exceptional communication abilities. Achieved significant improvements in process automation and client relations, demonstrating a keen ability to multitask and adhere to strict deadlines. Fluent in both Spanish and English, embodying a results-driven approach with a focus on strategic achievements.
Overview
14
14
years of professional experience
Work History
Payroll Administrator , Appointment Scheduler.
JJR Painting LLC
Kannapolis, NC
06.2021 - Current
- Streamlined payroll processes by implementing efficient software and automation tools.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Negotiated contracts successfully with new clients, securing favorable terms for both parties.
- Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Acted as first point of contact and set appointments for prospective clients.
- Generated department orders and accompanying documentation.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Machine Operator
Gildan Yarns
Salisbury, NC
06.2018 - 01.2020
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Maintained equipment performance by lubricating and cleaning components.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Performed general equipment maintenance and repair to minimize downtime.
- Replenished materials and supplies as needed to maintain production.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Operated multiple machines simultaneously to meet production requirements.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Fed Ex Ground
QA Packaging
Concord, NC
02.2016 - 11.2017
- Implemented new quality assurance and customer service standards.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Gildan Yarns
Machine Operator
Salisbury
05.2014 - 04.2015
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Maintained equipment performance by lubricating and cleaning components.
- Complied with company and OSHA safety rules and regulations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Maintained organized work area by cleaning and removing hazards.
Carolina Value Village
Cashier Customer Service
Kannapolis, NC
04.2010 - 04.2014
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in drawers at beginning and end of each shift.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
1 Year Medical Education - Medical Assisting
RCCC
Concord NCHigh School Diploma -
AL Brown High School
Kannapolis, NC06.2011
Skills
- Positioning Equipment and Materials
- Telephone Etiquette
- Computer Skills
- Good Communication
- Package Shipment
- Data Manipulation
- Fluent in both Spanish and English
- Record Sorting and Filing
- Cash Handling
- Appointment Scheduling
- Data Entry
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Payroll Administrator , Appointment Scheduler.
JJR Painting LLC
06.2021 - Current
Machine Operator
Gildan Yarns
06.2018 - 01.2020
Fed Ex Ground
QA Packaging
02.2016 - 11.2017
Gildan Yarns
Machine Operator
05.2014 - 04.2015
Carolina Value Village
Cashier Customer Service
04.2010 - 04.2014
1 Year Medical Education - Medical Assisting
RCCC
High School Diploma -
AL Brown High School