Esmeralda Rivera
Newark,New Jersey
Summary
Detail-oriented Order Coordinator with experience in managing customer orders, maintaining accurate records, and coordinating logistics for timely deliveries. Strong organizational skills, and the ability to multitask in fast-paced environments. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
28
28
years of professional experience
Work History
Order Processing Specialist
Pecinka Ferri Associates
Fairfield, New Jersey
10.2020 - Current
- Submitted and verified purchase orders with factories, ensuring 100% accuracy in order details.
- Monitored order progress and proactively followed up with factories to resolve delays, safeguarding project timelines.
- Liaised between factories and dealers, ensuring clear communication and timely updates throughout production.
- Coordinated with regional managers to confirm discount approvals, ensuring pricing accuracy and reinforcing dealer relationships.
- Secured revisions for misapplied discounts or pricing adjustments, upholding compliance with company guidelines.
Office Manager - Sales Administration
BFA Foodservice Equipment & Supplies
Boonton, New Jersey
10.2003 - 03.2020
- Supported President and sales team with client interactions, processed orders, and resolved service issues.
- Managed daily office operations, coordinated correspondence, inventory, and vendor communications.
- Oversaw purchase orders and ensured timely follow-up with manufacturers to maintain supply chain efficiency.
- Contributed to increased efficiency in order tracking, and improved client satisfaction.
Restaurant Equipment & Smallwares Assistant Manager
Restaurant Depot
South Hackensack, New Jersey
09.2002 - 07.2003
- Supervised team of five to ensure efficient customer fulfillment operations.
- Implemented streamlined workflows to enhance team productivity.
- Managed in-house sales and purchase order processing with Auto Quote, optimizing order accuracy.
- Facilitated team discussions to enhance communication and collaboration.
Customer Service Representative
M. Tucker Company, INC.
Harrison, New Jersey
04.1998 - 09.2002
- Prepared customer quotes, processed orders, followed up, and confirmed orders with manufacturers to ensure timely delivery.
- Assisted Sales Representative in client meetings to facilitate equipment purchasing decisions.
- Drafted contracts and bid bonds for client projects to support project execution.
- Supported the Executive Vice President in daily operations of the food service industry.
Skills
- Office and sales administration
- Customer relationship management
- Vendor and supplier coordination
- Inventory and order processing
- Staff supervision and training
- Microsoft Office Suite and Auto Quotes
- Team collaboration
References
Available upon request
Timeline
Order Processing Specialist
Pecinka Ferri Associates
10.2020 - Current
Office Manager - Sales Administration
BFA Foodservice Equipment & Supplies
10.2003 - 03.2020
Restaurant Equipment & Smallwares Assistant Manager
Restaurant Depot
09.2002 - 07.2003
Customer Service Representative
M. Tucker Company, INC.
04.1998 - 09.2002