Esmeralda Rodriguez
Chicago
Summary
PROFESSIONAL SUMMARY Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Robert Half
Catholic Charities Of Chicago
Chicago
02.2023 - Current
- Counseled clients on available resources within the community that could help meet their needs.
- Relocated to different shelters in the city of Chicago.
- Assisted with looking for housing for asylum seekers.(Walkthroughs, inspected apartments, ,Spoke to Landlords Through rental assistance program.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- community outreach( planned events for Community.
- Resettlement team (Provided support to Clients with Utility set up, Direct contact with Comed, Peoples gas,Nicor.
- Participated in regular team meetings.
- Maintained confidentiality and adhered to professional ethics and standards.
- Utilized case management software and databases for efficient information tracking.
- work with other organizations in Chicago area.
- client management
- Fast paced environment worked with diverse background/ diverse people.
Admitting Representative
HRM Consultants Inc
Chicago
04.2022 - Current
- Company Overview: Lurie children's hospital
- Helped families apply for medicaid.
- Worked with case workers in the Chicago area.
- Excel experienced.
- Kept track of everything.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Double-checks the insurance's eligibility and benefits.
- Lurie children's hospital
Submission Officer
VFS Global India Visa Application Center in Chicago
Chicago
09.2021 - 02.2022
- Solved issues, improved operations, and provided excellent customer service.
- Had an excellent attendance record and was always on time for work.
- Was in charge of a large and diverse group of people, including both US and foreign defense forces.
- Processed visa applications and passports for Indian diplomatic missions.
Patient Services Representative-temp role
Esperanza Health Centers California
Chicago
02.2021 - 07.2021
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Aided patients in completing check-in and payment forms.
- Registered and scheduled for Covid-19 vaccines.
- Fast paced environment.
Laundry person/ housekeeping
Lewis Memorial Christian Village
Springfield
07.2019 - 01.2020
- Followed all safety procedures at all times to protect personnel and laundry loads.
- Had an excellent attendance record and was always on time for work.
- Loaded and unloaded machines, ironed and folded cleaned items.
- 13 hour night shift.
- Folded laundry after washing and drying and transported to staging area.
Library Assistant
Berwyn Public Library
Berwyn
04.2014 - 09.2015
- Assisted patrons in locating desired materials and answered their questions.
- Learned a lot about different cataloging methods for books and other materials.
- Was in charge of keeping track of the library's book and periodical inventory.
- Kept a secure environment by keeping an eye on visitors at the front desk.
Education
Master of Arts - Social Work
Loyola University Chicago
Chicago, IL05-2027
Bachelor of Arts - Criminal Justice
University of Illinois at Springfield
Springfield, IL01.2021
Skills
- Culture Transformation
- Cultural awareness
- Adaptability
- Self awareness
- Effective Communication
- Decision-making
- Self reliance
- Friendly, positive attitude
- Computer skills
- FLUENT IN Spanish and english
- Team collaboration
- Regulatory compliance
- Public speaking
- Organization
- MS Office (Excel, PowerPoint, Outlook,microsoft word
- Community outreach
- Cultural competence
- Customer service
- Administrative support
- Team management
- Leadership
- Perc card
- Mandated reporter DCFS
- Case management
- Client advocacy
- Data entry
- Crisis intervention
- Reliable, punctuality
- Documentation and reporting
- Client assessment
- Email and telephone etiquette
- Event planning
- Multitasking
- strong work ethic
Certification
- FBI's Chicago explorers post # 1920, 04/02/15
- Certificate of completion for Startalk intensive Russian language, The University of Pittsburgh center for Russian and East European studies, 07/15
- National security language initiative for youth (NSLY)Russian Language
- Research on domestic violence and women in prison, Illinois coalition against domestic violence, 09/20
Languages
English
Professional
Spanish
Professional
Russian
Limited
Timeline
Robert Half
Catholic Charities Of Chicago
02.2023 - Current
Admitting Representative
HRM Consultants Inc
04.2022 - Current
Submission Officer
VFS Global India Visa Application Center in Chicago
09.2021 - 02.2022
Patient Services Representative-temp role
Esperanza Health Centers California
02.2021 - 07.2021
Laundry person/ housekeeping
Lewis Memorial Christian Village
07.2019 - 01.2020
Library Assistant
Berwyn Public Library
04.2014 - 09.2015
Master of Arts - Social Work
Loyola University Chicago
Bachelor of Arts - Criminal Justice
University of Illinois at Springfield