Esmeralda Sanchez
Houston,TX
Summary
Diligent and meticulous professional commended for quickly and accurately learning new procedures. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
5
5
years of professional experience
Work History
Hospitality Manager
Capt. Brads Coastal Kitchen
04.2021 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
District Manager in Training
Uncle Julio’s
05.2019 - 03.2021
- Collaborated with cross-functional teams to drive continuous improvement initiatives and optimize overall business performance.
- Streamlined operational processes through the implementation of efficient scheduling, inventory management, and budgeting systems.
- Reduced shrinkage levels by implementing loss prevention strategies and promoting a culture of accountability among staff members.
- Negotiated favorable terms with suppliers, resulting in cost savings and improved profit margins for the district.
Education
High School Diploma -
Klein Collins High School
Spring, TXHouston Community College
Houston, TXSkills
- Employee Scheduling
- Staff Training and Development
- Health and safety compliance
- Guest Relations Management
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Manager
Capt. Brads Coastal Kitchen
04.2021 - Current
District Manager in Training
Uncle Julio’s
05.2019 - 03.2021
High School Diploma -
Klein Collins High School
Houston Community College
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