Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Esmeralda Santos Ibarra

Houston,TX

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Youth Care Worker

Southwest Key Program
Houston, Texas
03.2024 - Current
  • Provide basic needs to youth upon arrival to the program (including to meal, clothing, hygiene products, shower, and bedroom assignment).
  • Ensure that ratios and appropriate supervision levels are continuously met, as per state and federal requirements.
  • Ensure all forms and clients' services are properly completed in SWK's to ensure compliance with state and federal requirements.
  • Observe, report, and document identified behavior patterns and required information that merit documentation, such as elevated supervision forms, close observations, food logs, sleep logs, and bed check logs.
  • Develop a positive relationship with youth to create a safe and supportive environment.
  • Conduct intake services to complete necessary paperwork, providing youth with an overview of the program services, and for initial placements of youth into the shelter.
  • Maintaining a safe, clean, and hazard-free place in common areas, including bathrooms, laundry duty, and hallways.

Associate

Amazon
Houston, Texas
09.2023 - 03.2024
  • Ensured that all products were properly labeled and identified before being shipped outbound.
  • Inspected product for defects or damages prior to stocking or shipping outbound orders.
  • Scanned items using handheld scanners, ensuring accuracy of data input.
  • Picked orders accurately and efficiently according to customer requests.
  • Maintained a safe working environment by adhering to company safety policies and procedures at all times.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Driver

Lyft Ride App
06.2022 - 08.2023
  • Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience
  • Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues
  • Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations
  • Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required
  • Achieved and maintained a perfect 5-star Uber rider rating.

Stower

Amazon
Houston, TX
07.2020 - 07.2022
  • Scanning products and placing them in various bar-coded shelf locations so that the products can be ordered by customers.
  • Maintained accurate inventory records by scanning bar codes for items received and shipped.
  • Organized stock rooms to ensure efficient use of space and easy accessibility to products.
  • Received incoming shipments, counted items manually or using a scanner, and verified accuracy of contents against purchase orders.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Utilized proper lifting techniques to move product from pallets to shelves.
  • Scanned barcodes on products to ensure accurate tracking of inventory levels. Maintained a clean and organized work area.

Problem Solver.

▪︎ Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels damage out products and adding expiration dates to food and health products.

▪︎ Resolve issues in a timely manner.

▪︎ Use Excel to track problem solve issues efficiently and accurately

  • Kept track of expiration dates on products stored in the warehouse.
  • Handled hazardous materials according to standard safety regulations.

Flanger

Serta Simmons
Houston, TX
07.2020 - 07.2020
  • Sewing the panels that are the top of mattresses
  • Inspect panels that are free of skips and damage
  • Put flange on the panels that require it
  • Followed strict safety and Personal Protective Equipment procedures
  • Maintained a clean and organized work area.

General laborer

Spring Gardens Nursery
Spring, TX
06.2019 - 07.2019
  • Watering and fertilizing plants
  • Planting flowers to make them grow
  • Communicated directly face to face with customers
  • Other general duties.

Assembly worker

Corestaff Services
Waller, TX
12.2018 - 05.2019
  • Assembling residential furnaces units using screw guns and/or drill
  • Maintained speed of assembly and followed all safety procedures
  • Operate the leak test machine
  • Followed strict safety and Personal Protective Equipment procedures
  • I have trained on multiple operations
  • Maintained a clean and organized work area.

Tax preparer

MG Income Tax
Pontiac, MI
06.2009 - 06.2018
  • Prepared and reviewed tax documents for filing
  • Communicated directly face to face and over the phone with customers
  • Translated official documents from Spanish to English in order for notarization
  • Data entry
  • Keep clean the office.

Babysitting

Lopez-Guevara family
Waterford, MI
10.2013 - 03.2015
  • Care for a 17-months-old boy during parents was working from 8am to 6pm
  • Change diapers as needed and potty training
  • Observe and monitor child play activities
  • Prepared age-appropriate snacks, as well as crafts and other activities to keep the little one engaged.

Education

12th grade complete -

CBTis No.36 Monclova, Coahuila, Mexico

Skills

  • Tax preparation
  • Customer service
  • Translation (Spanish to English)
  • Data entry
  • Office organization
  • Babysitting
  • Childcare
  • Diaper changing
  • Potty training
  • Child supervision
  • Snack preparation
  • Crafts and activities for children
  • Assembly work
  • Use of screw guns and drills
  • Safety procedures
  • Leak testing
  • Training on multiple operations
  • General labor
  • Plant watering and fertilizing
  • Customer communication
  • Sewing
  • Panel inspection
  • Flange application
  • Scanning products
  • Shelf organization
  • Problem solving
  • Troubleshooting
  • Inventory management
  • Excel proficiency
  • Driving
  • Passenger transportation
  • Vehicle maintenance
  • Customer service in transportation
  • Navigation
  • Administrative tasks
  • Uber rider rating maintenance
  • Forklift operation (OSHA-certified)
  • Flexible and Adaptable
  • Problem Resolution
  • Attention to Detail

Certification

Trained and OSHA-certified Forklift Operator

Crisis Prevention Institute (CPI) certification

First Aid Certification (CPR)

References

  • Juan Garza, Manager/Owner, 313-554-0672
  • Cecilia Ramirez, Co-worker, 313-228-2992
  • Faviola Mandujano, Co-worker, +1 (832) 855-6202

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Youth Care Worker

Southwest Key Program
03.2024 - Current

Associate

Amazon
09.2023 - 03.2024

Driver

Lyft Ride App
06.2022 - 08.2023

Stower

Amazon
07.2020 - 07.2022

Flanger

Serta Simmons
07.2020 - 07.2020

General laborer

Spring Gardens Nursery
06.2019 - 07.2019

Assembly worker

Corestaff Services
12.2018 - 05.2019

Babysitting

Lopez-Guevara family
10.2013 - 03.2015

Tax preparer

MG Income Tax
06.2009 - 06.2018

12th grade complete -

CBTis No.36 Monclova, Coahuila, Mexico
Esmeralda Santos Ibarra