Esmeralda Soto
Katy,TX
Summary
I worked for 10 years in a health related call center setting scheduling appointments like family practice, submitted messages to clinics from patients and I also helped train new colleagues.
Overview
12
12
years of professional experience
Work History
Health Customer Service Representative
Harris Health System
4800 Fournace Place, Bellaire , TX
11.2010 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Robert E Lee High School
Houston TX01.2001
Skills
- Knowledge of epic system
- Data Entry
- Call Documentation
- Courteous with Strong Service Mindset
- 45 wpm
- Microsoft edge
- Chrome
- Microsoft outlook
- dual monitors
- listening skills
- basic computer skills
Spanish
I am advanced in spanish by speaking, writing and communicating.
Timeline
Health Customer Service Representative
Harris Health System
11.2010 - 09.2022
High School Diploma -
Robert E Lee High School
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