Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda Tusha

Naples,FL

Summary

Versatile and resilient, with a proven track record at Audubon Country Club and Arthrex, enhancing team efficiency and customer satisfaction. Excelled in high-volume dining settings, skillfully managing up to 300 guests with commendable time management and exceptional service. Fluent in three languages, embodying strong teamwork, clear communication, and a positive attitude.

Overview

11
11
years of professional experience

Work History

Banquet Server

Innovation Hotel
04.2020 - Current
  • Set up banquet tables and chairs based on event requirements.
  • Answered guest questions about event plans and food service choices.
  • Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Banquet Server

Arthrex
04.2020 - Current
  • Handled food and beverage orders for up to 300 guests, delivering prompt and friendly service.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

House Keeping Supervisor

Audubon Country Club
10.2013 - Current
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Education

No Degree - Education

Tirana University
Tirana, Albania

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service
  • Clear communication
  • Safe food handling
  • Fluent in Albanian, English, and Greek
  • High volume dining
  • Positive attitude
  • Problem-solving
  • Attention to detail

Timeline

Banquet Server

Innovation Hotel
04.2020 - Current

Banquet Server

Arthrex
04.2020 - Current

House Keeping Supervisor

Audubon Country Club
10.2013 - Current

No Degree - Education

Tirana University

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Esmeralda Tusha