Esmeralda Velasques
Bakersfield,CA
Summary
Healthcare professional with robust background in patient care and administrative support. Adept at managing patient interactions and ensuring seamless operations within healthcare settings. Highly reliable team player known for adaptability and achieving positive outcomes. Skilled in communication and conflict resolution.
Overview
12
12
years of professional experience
Work History
Patient Support Representative
Optum, UnitedHealth Group
Torrance, CA
05.2021 - 02.2023
- Facilitated patient inquiries through effective communication and problem-solving techniques.
- Coordinated with healthcare providers to streamline appointment scheduling and ensure timely follow-up.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries on the spot.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Managed patient records using electronic health record systems to ensure accuracy and confidentiality.
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
Medical Assistant II
HealthCare Partners
Gardena, CA
06.2012 - 04.2021
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Oriented and trained 14 new staff on proper procedures and policies
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Report significant information and changes in patient condition to nurse supervisor
- Assisted physicians in follow-through of care
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Administered injections and performed basic lab tests, maintaining compliance with safety protocols and standards.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Receptionist
HealthCare Partners TSU
Torrance , CA
03.2011 - 06.2012
- Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Maintained current and accurate medical records for over 1500 patients.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Increased office productivity by transcribing over 5 daily meetings and appointments and implementing organizational systems for documents.
Education
Certificate - Medical Assistant
UEI College
Huntington Park, CA12-2009
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06-2008
Associate of Applied Science - LVN
California Career Institute
Hawthorne, CA06-2022
Skills
- Certified Medical Office Assistant
- Medical laboratory procedures
- Multitasking Abilities
- Infection control and aseptic procedures
- Patient assessments
- Charting and clinical documentation
- Payment collection
- Medical billing and coding
- Case management
- CPR/First Aid Certified
- EMR / EHR
- Monitoring patient progress
- Chronic disease management
- Phlebotomy
- Acute Care
- Staff Management
- Insurance verification
- HIPAA compliance
- Patient confidentiality
- Call center experience
Accomplishments
Awarded Teammate Achievement Recognition-November 2015
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Support Representative
Optum, UnitedHealth Group
05.2021 - 02.2023
Medical Assistant II
HealthCare Partners
06.2012 - 04.2021
Medical Receptionist
HealthCare Partners TSU
03.2011 - 06.2012
Certificate - Medical Assistant
UEI College
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Associate of Applied Science - LVN
California Career Institute