Esmeralda Vielma
Houston,TX
Summary
Seeking a Certified Nursing Assistant/Patient Care Technician position where my skills, training, and customer service skills can be highly used to foster excellence in carrying out patient care within a hospital, clinic, or assisted living facility.
Overview
6
6
years of professional experience
Work History
Office Manager
SB Lonestar Construction
09.2024 - Current
- Enhanced customer service by developing a new client communication protocol, leading to a 25% increase in customer satisfaction
Customer Service Rep.
Palmer Distribution
11.2023 - 08.2024
- Resolved customer issues with a 95% satisfaction rate which improved overall customer retention
Customer Service Rep.
Adams Warehouse
10.2022 - 11.2023
- Used Word and Excel for creating charts, organizing stock sheets, and making labels
Cashier & Inventory Specialist
RC Hobby Shop
03.2021 - 10.2022
- Trained and mentored new hires which improved team efficiency and customer satisfaction
Lead Hostess
Piatto Ristorante
08.2019 - 03.2021
- Resolved customer complaints promptly and professionally, enhanced customer retention and loyalty
- Served as head hostess, greeting customers and escorting them to their tables
Education
High School Diploma -
Stephen F. Austin High School
Houston, TX06.2019
Certified Nurse Aide (CNA) Certificate -
SmithWood Medical Institute, LLC
Houston, TX02.2025
Certification -
HIPPA Certification
Houston, TX02.2025
CPR/BLS Certificates -
American Heart Association
Houston, TX02.2025
Skills
- Caregiver for children and children’s ministry
- Externship at nursing home facility
- Manual vital signs, BP, Pulse and Respirations
- Fast Learner
- Excellent communication skills
- High attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
SB Lonestar Construction
09.2024 - Current
Customer Service Rep.
Palmer Distribution
11.2023 - 08.2024
Customer Service Rep.
Adams Warehouse
10.2022 - 11.2023
Cashier & Inventory Specialist
RC Hobby Shop
03.2021 - 10.2022
Lead Hostess
Piatto Ristorante
08.2019 - 03.2021
High School Diploma -
Stephen F. Austin High School
Certified Nurse Aide (CNA) Certificate -
SmithWood Medical Institute, LLC
Certification -
HIPPA Certification
CPR/BLS Certificates -
American Heart Association
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