Esmerlyn Almonte Santos
My name is Esmerlyn! I am a motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. I possess excellent communication and organizational skills, with a commitment to providing exceptional customer service. I am hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. I see myself as a very resourceful and results-driven person, with a passion for growth and efficiency to meet company needs and increase service value. I am very big on treating people the way I would want my family treated!
Work History
Medical and travel administrator
1 Year 7 Months- Medical billing (Printing out TAR and sending out with invoice for payment or faxing it over to providers)
- Faxing over medical documents to providers as needed& Filling out medical documents to fax to providers for services needed
- Ensuring we receive all medical paperwork from providers to complete each case for submission for release
- Update POH Medical file in the M Drive for the campus clinic as well as forms needed if minor ever need to go to the ER.
- Ensures that all travel needs are planned, organized and executed in a timely manner
- Ensure that all children doing a direct flight are escorted by an airline escort
- Meet with the Caseworkers and Lead Case worker to obtain details needed for the purchase of the ticket or any other details needed if the child is using ground transportation
Church Youth Leader
7 Years 4 Months- Planned and implemented program activities, accounting for cultural relevance, developmental-appropriateness and consistency with core values.
- Helped children to develop positive self-esteem and sense of self-worth.
- Communicated with families daily regarding child behavior.
- Established partnerships with local organizations to enhance programming opportunities for group.
- Provided religious education, spiritual guidance and moral support to members of community.
Mobile Expert
1 Year 3 Months- Achieved sales opportunities through upselling additional products and services as well as cross selling other items.
- Provided technical support to customers regarding setup and troubleshooting of wireless devices.
- Utilized strong interpersonal skills to build relationships with customers and increase sales revenue.
- Contributed towards achieving monthly sales targets by providing prompt resolution of customer issues.
Assistant Manager
1 Year 10 Months- Coached and mentored new employees on company policies and procedures.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
Front Desk Receptionist
4 Months- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Handled multi-line phone system and promptly transferred calls.