Velisa Marsh
United States
Summary
Highly motivated and committed Certified Medical Assistant/ Medical Office Administrator with 5 years of experience with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Medical Office Administrator
Nexus Pain Center
12.2017 - 07.2020
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Trained all new employees on records management system.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Certified Medical Assistant
Premier Family Medicine And Urgent Care Center
04.2013 - 07.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Education
Associate Degree in Nursing - Nursing
Troy University
Montgomery, AL12.2025
Associate of Applied Science - Medical Office Administrative Assistant
Virginia College
Columbus12.2017
Associate of Applied Science - Medical Assisting
KLA Medical
Columbus, GA05.2013
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO03.2009
High School Diploma -
Jefferson County High School, Louisville, KY, USA
Louisville, KY12.2002
Skills
- Clinical and Administrative skills
- Medical Records Management
- Payment Processing
- Medical Software Applications
- Clerical Support
- Insurance Billing Procedures
- Staff Training
- Medical Knowledge and Terminology
- Knowledge of HIPAA Regulations
- Electronic Health Records
- Specimens collection and processing
- Immunization Administration
Certification
- Certified Medical Administrative Assistant (CCMA) License - [2017-2025]
- Certified Clinical Medical Assistant (CCMA) License - [2017-2025]
- Basic Life Support [2024-2026]
Timeline
Certified Medical Assistant/Medical Office Administrator
Nexus Pain Center
12.2017 - 07.2020
Certified Medical Assistant
Premier Family Medicine And Urgent Care Center
04.2013 - 07.2015
Associate Degree in Nursing - Nursing
Troy University
Associate of Applied Science - Medical Office Administrative Assistant
Virginia College
Associate of Applied Science - Medical Assisting
KLA Medical
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
High School Diploma -
Jefferson County High School, Louisville, KY, USA
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