Esmirna Contreras
Buckeye,AZ
Summary
Accomplished Customer Service Representative with a proven track record at Expeditors International, enhancing client satisfaction through expert resolution of conflicts and inquiries. Skilled in Microsoft Excel and active listening, I significantly improved order fulfillment efficiency. Leveraging critical thinking and data entry expertise, I consistently exceeded customer and company expectations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Expeditors International
07.2022 - 09.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client expectations.
- Order fulfillment, in a timely manner.
- Truck routing utilizing multiple Logistic carriers.
Customer Service Representative
Conair Warehouse
11.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Order fulfillment, efficiently and accurately.
- Load routing using multiple Logistic carriers.
- Maintained detailed records of shipped orders ensuring proper follow-up and resolution if any issues.
Administrative Assistant
The Royal Group
01.2012 - 09.2014
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to management, addressing concerns effectively, and building strong relationships.
- Order fulfillment using P.O numbers.
Education
High School Diploma -
Marie Sklodowska Curie Metropolitan High
4959 S Archer, Ave Chicago, IL 6063208.2003
Skills
- Customer Service
- Quality Control
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Order Fulfillment
- Call center experience
- Conflict Resolution
- Microsoft Excel
- Client Relations
- Follow-up skills
- Scheduling
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Expeditors International
07.2022 - 09.2024
Customer Service Representative
Conair Warehouse
11.2021 - 06.2022
Administrative Assistant
The Royal Group
01.2012 - 09.2014
High School Diploma -
Marie Sklodowska Curie Metropolitan High
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