E. Spencer Webb
Glendale,US
Summary
Experienced sales professionals with a track record of implementing successful sales strategies, maintaining high-quality assurance ratings, and managing AI-generated customer requests. Skilled in writing sales and marketing materials and developing effective sales training programs.
Qualified Inside Sales Specialist with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in sales conversion and CRM skills.
Overview
10
10
years of professional experience
Work History
INSIDE SALES REPRESENTATIVE
Scale Media
01.2018 - 01.2024
- Drive sales by building strong client relationships and meeting monthly targets.
- Consistently exceed sales goals, contributing to overall team success.
- Utilize CRM tools to track leads, improve conversion rates by 30%, and increase client satisfaction.
- Collaborate on problem-solving with marketing to align sales strategies and optimize outreach efforts.
- Implemented a new sales strategy that resulted in a 300% increase in customer sales and retention, promptly enhancing client retention
SALES AND SERVICE REPRESENTATIVE
Spokeo
01.2017 - 01.2018
- Managed customer accounts, increasing client satisfaction and retention through effective communication by up to 40%.
- Resolved service issues, boosting customer loyalty by 20% and enhancing brand reputation.
- Collaborated with the team to exceed sales targets, demonstrating strong interpersonal skills.
GSE Default Claims Analyst
Cognizant Technologies
08.2013 - 01.2017
- Maintained strict confidentiality with all personal data in accordance with company guidelines.
- Managed high-volume caseloads of 100+ files per day, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
Education
Bachelor of Arts - Major: Finance And Marketing
Duquesne University
Pittsburgh, PASkills
- Sales
- Customer Service
- Quality Assurance
- Writing
- Communication
- Training
- Marketing
- Loan Processing
- Problem Solving
- Lead Generation
- Exceptional customer service
- Customer relationship management
- Email and phone etiquette
- Relationship building
- Rapport building
- Analytical problem solver
Accomplishments
- Implemented a sales conversion strategy that led to exponential growth in Company revenue and sales over 5 years from 2019 to 2024.
- Maintained a Quality Assurance rating of 80% or better.
- Managed and processed AI-generated customer requests via email and chat.
- Developed and presented sales training that resulted in a 30% increase in Team Production and Individual performance.
Timeline
INSIDE SALES REPRESENTATIVE
Scale Media
01.2018 - 01.2024
SALES AND SERVICE REPRESENTATIVE
Spokeo
01.2017 - 01.2018
GSE Default Claims Analyst
Cognizant Technologies
08.2013 - 01.2017
Bachelor of Arts - Major: Finance And Marketing
Duquesne University
Similar Profiles
ERIC JOHNSONERIC JOHNSON
Brand Marketing Manager at 1MD Nutrition (Scale Media)Brand Marketing Manager at 1MD Nutrition (Scale Media)
Jeff HarveyJeff Harvey
Associate Mediabuyer at Hair La Vie, Scale MediaAssociate Mediabuyer at Hair La Vie, Scale Media
Casey FigurskiCasey Figurski
Systems Technician at System Scale / Scale SystemsSystems Technician at System Scale / Scale Systems