Esperanca Paulo
Tucson,AZ
Summary
Professionally committed to enhancing organizational efficiency through the creation and execution of effective strategies. Possesses strong communication and interpersonal abilities, with a focus on fostering best practices in employee development and retention. I am deeply passionate about advancing housing and employment stability for veterans and their families. My dedication extends to promoting social and economic equality, with a goal to ensure everyone has access to fundamental human rights, sustainable livelihoods, and secure, affordable housing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Resource Specialist
Primavera Foundation Project Action for Veterans
08.2018 - Current
- Collaborate with community agencies and programs to ensure veterans receive the support they need to secure housing stability, adhering to the policies and regulations of the U.S
- Developed and maintained strong relationships with clients, providing empathetic support while navigating complex housing challenges.
- Developed comprehensive housing plans with emphasis on housing first approach to successfully meet the unique needs of each participant.
- Enhanced participants satisfaction by effectively addressing and resolving housing-related concerns.
- Assisted participants in navigating complex housing regulations and eligibility requirements.
Preceptorship
University of Arizona
08.2018 - 12.2021
- Exhibit critical thinking to understand and address situations based on all available facts and information
- Aid in problem-solving by identifying and analyzing potential solutions and devising action plans.
- Improved student comprehension by providing individualized instruction and support.
- Collaborated with faculty members to develop strategies for improving the effectiveness of teaching methods used in in person and online class settings.
- Provided constructive feedback to students on their performance, guiding them toward areas requiring improvement or refinement.
Sales Associate
GNC Health Store
11.2016 - 02.2021
- Informed customers about the advantages of proper nutrition and lifestyle changes, facilitating customers to attain ideal body weight and reduce the risk of chronic diseases, such as diabetes, cardiovascular disease, and other types of cancer
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
General Intern
The Garden Kitchen
08.2019 - 12.2019
- Educated kids about the importance of nutrition and fitness to strengthen children's bones, muscles, hearts, and lungs and improve children's coordination, balance, posture, and flexibility, reducing children's risk of getting heart disease.
Personnel Administrative Specialist
Marine Corps
02.2012 - 09.2016
- Utilized MS Office and military database software to create, edit, submit, and maintain database files and records
- Organized time efficiently and enhanced productivity by prioritizing workload and assignment duties within short notice
- Streamlined office processes by implementing efficient document management and filing systems.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Bachelor of Science (Nutrition and Food System) -
University of Arizona
Tucson, AZ01.2022
Personnel Administration School
Jacksonville, NC01.2012
Combat Training, (School of Infantry)
Jacksonville, NC01.2012
High school diploma -
Palo Verde High School
Tucson, AZ01.2011
Skills
- Advocacy
- Knowledge of challenges faced by veterans, including housing, employment, education and healthcare issues
- Proficient in oral and written communication
- Proficient in collaborating effectively with team members, the public, staff, program participants, and volunteers
- Cultural Competence
- Financial management knowledge
- Partnership Development
- Proficient in Microsoft Windows and Office, dept at using databases for data analysis and report creation
- Skilled in understanding and communicating evidence-based and best practices
Certification
August 2022
Bookkeeping Basics Bookkeeping Basics
Credential ID M4AZCS7U74SF
August 2022
Agile Leadership: Introduction to Change
Credential ID KLY2WXJZWKYX
August 2022
Foundations of Project Management
Credential ID BWRPVQYFZ74J
August 2022
Project Initiation: Starting a Successful Project
Credential ID 9RE3LH4RNU6W
August 2022
Project Planning: Putting It All Together Project Planning
Credential ID LC6TRRSJFDVD
August 2022
Six Sigma Principles
Credential ID Z265QKX977Q8
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Professional Working
Timeline
General Intern
The Garden Kitchen
08.2019 - 12.2019
Resource Specialist
Primavera Foundation Project Action for Veterans
08.2018 - Current
Preceptorship
University of Arizona
08.2018 - 12.2021
Sales Associate
GNC Health Store
11.2016 - 02.2021
Personnel Administrative Specialist
Marine Corps
02.2012 - 09.2016
Bachelor of Science (Nutrition and Food System) -
University of Arizona
Personnel Administration School
Combat Training, (School of Infantry)
High school diploma -
Palo Verde High School
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