Esperance Sossa
Bronx
Summary
Dedicated and civic-minded Political Science professional with a strong foundational background in International Relations and public administration. Proven track record of community leadership, cross-cultural communication, and language access advocacy within diverse New York City populations. Fully multilingual with demonstrated experience navigating public resources, managing teams, and delivering high-quality community services.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Macy’s
New York
04.2024 - Current
- Resolved customer inquiries and addressed service concerns efficiently in fast-paced retail environment, contributing to high satisfaction metrics.
- Managed inventory organization and cash handling accuracy while collaborating with team members to achieve daily operational goals.
French Language Interpreter
NYC Civic Engagement Commission / Big Word Organization
New York
06.2022 - Current
- Delivered essential French interpretation services at polling sites, facilitating equitable access to democratic processes for New York City voters.
- Clarified complex civic procedures and ballot instructions for diverse immigrant populations, bridging communication gaps and enabling informed voting.
Community Service Volunteer
New York Cares
Bronx
01.2022 - Current
- Coordinated logistics for food distribution initiatives in Bronx communities, addressing food insecurity and supporting vulnerable populations.
- Leverage multilingual fluency to assist international and West African diaspora residents in navigating local public health and emergency resources.
College Team Manager / Student Representative
National School of Administration (ENAM)
Cotonou
04.2020 - 01.2022
- Supervised student building assistants, managed shift operations, and ensured absolute compliance with administrative policies and campus security safety guidelines.
- Inspected facilities, handled maintenance logging, and executed emergency action protocols to ensure an inclusive, secure environment for faculty, staff, and guests.
Community Engagement Volunteer
IMDID Organization
Cotonou
10.2020 - 07.2021
- Managed direct outreach, handled patron inquiries, and compiled stakeholder feedback to assist supervisors in improving the execution of organizational programs.
- Followed strict safety regulations and compliance guidelines while executing daily field assignments and community aid initiatives.
Education
High School Equivalency Diploma (GED) -
Pathways to Graduation (P2G)
Bronx, NY 10.2021 - 06.2022
Two Years of Completed Undergraduate Study - International Relations
National School of Administration (ENAM)
Cotonou, BeninUniversity of Abomey-Calavi
Cotonou, Benin 10.2019 - 06.2021
Bachelor of Arts - Political Science
City University of New York (CUNY) — Lehman College
Bronx, NYSkills
- Language Access
- Voter Interpretation
- Community Outreach
- Team Management
- Logistical Coordination
- Customer Relations
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Website designer
- Valid New York State Driver’s License
Core Competencies
English, French, Fon, Mina, Ewe, Language Access, Voter Interpretation, Community Outreach, Team Management, Logistical Coordination, Customer Relations, Microsoft Office Suite (Word, Excel, PowerPoint), Valid New York State Driver’s License
Timeline
Customer Service Associate
Macy’s
04.2024 - Current
French Language Interpreter
NYC Civic Engagement Commission / Big Word Organization
06.2022 - Current
Community Service Volunteer
New York Cares
01.2022 - Current
High School Equivalency Diploma (GED) -
Pathways to Graduation (P2G)
10.2021 - 06.2022
Community Engagement Volunteer
IMDID Organization
10.2020 - 07.2021
College Team Manager / Student Representative
National School of Administration (ENAM)
04.2020 - 01.2022
University of Abomey-Calavi
10.2019 - 06.2021
Two Years of Completed Undergraduate Study - International Relations
National School of Administration (ENAM)
Bachelor of Arts - Political Science
City University of New York (CUNY) — Lehman College