Esperanza Cruz
Tooele,UT
Summary
My name is Esperanza Cruz, I am looking for a full-time job. I am a fast learner.
Overview
16
16
years of professional experience
Work History
Bail Bond Agent
Breaking Bad Bail Bonds
Spanish Fork, UT
12.2023 - Current
- Managed accounts receivable and payable activities including tracking payments received or due.
- Gave workshop and other group presentations to inform students of options and educate on financial aid process.
- Secured bonds for defendants by processing payments.
- Developed and maintained relationships with clients to determine their financial status for bail bond applications.
- Processed financial aid documents and completed basic verification of information.
- Paid bonds and submitted documents to court allowing defendants to be released from jail.
- Ensured that all forms were filled out correctly prior to submitting them for processing.
- Coordinated transportation arrangements for defendants released on bond when necessary.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Performed background and credit checks on defendants to assess repaying bail bonds.
- Evaluated criminal records and background checks prior to releasing defendants on bond.
- Organized paperwork related to bonds and ensured accuracy of all documents.
- Received and posted payments to loan accounts.
- Prepared reports detailing information about individual cases such as arrest warrants issued or revoked bonds.
- Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Small Business Owner
Spoil me lashes llc
Spanish Fork, UT
12.2020 - Current
- Created budgets and monitored expenses to stay within budget limits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored financial objectives and prepared budgets according to projections.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified new technologies that could be used to improve efficiency and productivity.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Obtained financing to fund expenses for retail space, office equipment and hiring employees.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Negotiated contracts with vendors, suppliers, and customers.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Oversaw daily operations of small business including customer service and financial management.
- Collaborated with marketing team to design promotional campaigns across multiple channels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Administrative Assistant/Bail Bond Agent
Aladdin Bail Bonds
Salt Lake City, UT
12.2022 - 05.2023
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Processed invoices for payment using accounting software applications.
- Provided secretarial and office management support while building cooperative working relationships.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Inventoried and ordered supplies for office.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Conducted research online using search engines such as Google or Yahoo!
- Responded to customer issues to provide immediate resolution and improve retention.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Maintained accurate department and customer records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed, edited and typed complex memos and reports with job-related software.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Monitored progress on projects assigned by upper management.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments between clients and customers and internal staff members.
- Prepared and prioritized calendars and correspondence.
- Answered questions from customers regarding products and services offered by the company.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
Presser
Trail side drycleasers
Salt Lake City, UT
07.2008 - 12.2013
- Prepared garments for laundering by removing stains and fixing tears.
- Performed regular maintenance on pressing machines including lubrication, cleaning and replacing worn parts.
- Identified stains and water spots on clothing and used correct cleaning products for safe removal.
- Pitched in to help seamstress with alterations and knock out backlogged assignments, enabling timely completion of important orders.
Education
High School Diploma -
Horizon Alternative School
Hillsdale, MI : Mv2008
Skills
- Background Checks
- Proficient in [Software]
- Creating Reports
- Cash Management
- Performing Background Checks
- File and Records Searching
- Cash Flow Planning
- Credit Card Payment Processing
- Producing Reports
- Client Relationship Building
- Payments Processing
- Analytical Thinking
- Billing and Invoicing
- Data Collection and Processing
- Administrative Support
- Accounts Payable and Receivable
- Certified Fraud Examiner
- Financial Aid Applications
- Flexible Schedule
- Certified Financial Planner
- Business Consulting
- Information Verification
- MS Office
- Financial Information Systems
- Records Management
- Certified Financial Planner (CFP)
- Service Delivery
- Student Guidance
- Certified Public Accountant (CPA)
- Fraud Identification
- Financial Security
- Case Studies
- FAFSA Guidelines
- Investigation Management
- Goal Setting and Tracking
- Data Verification
- Risk Mitigation
- Statistical Analysis
- Strong Work Ethic
- Punctual and Dependable
- Risk Assessment
- Database Maintenance
- Financial Aid Application Processing
- Loan and Grant Expertise
Timeline
Bail Bond Agent
Breaking Bad Bail Bonds
12.2023 - Current
Administrative Assistant/Bail Bond Agent
Aladdin Bail Bonds
12.2022 - 05.2023
Small Business Owner
Spoil me lashes llc
12.2020 - Current
Presser
Trail side drycleasers
07.2008 - 12.2013
High School Diploma -
Horizon Alternative School