Esperanza De La Torre
Portland,OR
Summary
Compassionate and detail-oriented Front Desk Receptionist with experience providing excellent customer service in a healthcare and memory care environment. Skilled in patient and visitor check-in, administrative support, and handling confidential information in compliance with HIPAA regulations. Known for strong communication, empathy, organization, and the ability to create a welcoming experience for patients, families, and providers. Seeking to contribute these skills in a Patient Access Representative role at Adventist Heath Portland
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist / Front Desk Assistant
Parkview Memory Care
Portland, OR
01.2024 - Current
- Manage front desk operations including visitor check-ins and phone communication
- Greet and assist residents, ensuring a warm and welcoming environment.
- Provide compassionate customer service in a fast-paced healthcare environment.
- Handle confidential information while maintaining HIPAA compliance
- Resolve concerns and direct guests efficiently and professionally
- Support staff and residents by maintaining organized communication and documentation
- Maintained accurate records of resident information and daily activities for compliance purposes.
Certified Nursing Assistant
Marquis Mill Park Post Acute Rehab
Portland, OR
06.2021 - 09.2023
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported significant changes to nursing staff.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Trained new nursing assistants on procedures, safety protocols, and patient care standards.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Implemented infection control measures to ensure a safe environment for patients and staff.
Education
High School Diploma -
David Douglas High School
Portland, OR06-2015
Skills
- Patient Check-In & Scheduling
- Front Desk & Reception Support
- Customer Service
- Multitasking & Time Management
- Phone & Email Communication
- Team Collaboration
- Compassionate Patient Care
- Organization skills
- Punctual and reliable
- Visitor and customer relations
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Receptionist / Front Desk Assistant
Parkview Memory Care
01.2024 - Current
Certified Nursing Assistant
Marquis Mill Park Post Acute Rehab
06.2021 - 09.2023
High School Diploma -
David Douglas High School