Summary

Work History

Education

Skills

Awards

Dental Experience - Description

Leadership Experience

Timeline

Ariana Kilzi

BURBANK,CA

Summary

Bilingual professional with a strong foundation in customer service and administrative support. Proven ability to manage front desk operations, schedule appointments, and provide exceptional client relations. Recent graduate with hands-on experience in pediatric dental settings, ensuring positive interactions for patients and families.

Work History

Receptionist / Front Desk Assistant

Kate Raynor & Associates

Served as the first point of contact for clients in person and over the phone.
Scheduled appointments, managed calendars, and coordinated office communications.
Assisted clients with paperwork, documentation, and general office inquiries.
Maintained confidential files and ensured accurate record organization.
Provided bilingual support to English- and Spanish-speaking clients.

Barista

Starbucks

Delivered exceptional customer service in a fast-paced environment.
Managed transactions, cash handling, and customer concerns professionally.
Built strong communication and multitasking skills while serving a high volume of customers.

Shift Leader

Baskin-Robbins

Supervised team members and supported daily operations.
Trained staff, handled customer issues, and maintained efficient workflow.
Managed cash transactions and opening/closing responsibilities.

Counselor Lead

YMCA & Boys & Girls Club

Led youth programs and supervised activities for children and families.
Demonstrated leadership, organization, and communication skills.
Mentored students and collaborated with parents and staff members.

Nanny

Jovie Agency

Maintained professional relationships with families while providing dependable childcare and support.

Dental Experience

Shadowed pediatric dental offices for 50 hours to gain practical insights into patient care.
Observed and assisted with patient intake, scheduling, and treatment coordination to understand dental workflows.
Learned patient communication techniques and dental terminology while engaging in front office operations.